Kisha D. Barnes
Crowley,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, and understanding customer desires, to create positive outcomes by providing customized solutions to build loyalty. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Instacart Shopper
Tailored Management
10.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered customer advice and assistance, paying attention to special needs or wants.
- Maintained up-to-date knowledge of product and service changes.
- Verified product quality and quantity against customer orders.
- Prepared orders for delivery, including selecting items from shelves, bags and boxes.
- Greeted customers and responded to inquiries in a friendly and professional manner.
- Processed payments accurately and efficiently.
- Provided exceptional customer service throughout the shopping experience.
- Delivered groceries on time according to company standards for customer satisfaction.
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
Census Enumerator
United States Census Bureau ACO 2976
06.2020 - 12.2020
- Interviewed residents in assigned areas to explain the purpose of the Census, ask questions, and record answers.
- Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
- Maintained and submitted records of hours worked, miles driven, and expenses incurred to facilitate accurate reporting measures.
- Met with supervisor to review procedures, report issues or concerns and receive instructions.
- Leveraged smartphones to record information.
- Served as the last line of defense to obtain an accurate count for federal funding and fair political representation.
- Brought relevant language skills and cultural familiarity to successfully access neighborhood residents.
- Maintained and submitted records of hours worked, miles driven, and expenses incurred to facilitate accurate reporting measures.
- Performed field staff duties critical to completing accurate counts in hard-to-reach communities.
Personal Care Assistant
Donna Davis
09.2017 - 05.2020
- Assisted with daily living activities, running errands, and household chores.
- Remained alert to problems or health issues of clients and competently responded.
- Maintained clean personal areas and prepared healthy meals to support clients nutritional needs.
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Monitored and assisted residents through individual service plans.
- Conferred with supervisor to discuss the patient's condition and medical care.
- Built strong relationships with clients to deliver emotional support and companionship.
- Recognized and reported abnormalities or changes in the patient's health status to the case manager.
- Supported clients with mental support and physical activities to accomplish the quality of life and sustain needs.
Customer Service Associate
Prostaff Employment Solutions
01.2012 - 09.2017
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed and actualized customer service initiatives to decrease wait times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Offered basic technical support for clients on a wide range of company products.
- Offered customer advice and assistance, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Caregiver, Special Needs
Hope Home Health Care
07.2010 - 01.2012
- Organized and delegated daily tasks to staff members.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Provided direct supervision of staff during shift changes, ensuring proper documentation of all activities.
- Maintained detailed records of all resident care plans, medication management, and incident reports.
- Coordinated training sessions for new employees on topics related to safety protocols and general work practices within the facility.
- Created work schedule in advance, promoting adequate coverage for shifts.
Security Officer
Texas Star Security
02.2005 - 05.2010
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Checked and verified photo identification prior to granting facility access.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident reports to successfully manage complaints.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Permitted entry with the escort for approved persons into secure locations.
- Monitored employee activities, confirming compliance with security regulations.
Education
Bachelor of Science - Healthcare Administration
Abilene Christian University
12.2023
Associate of Arts - Nursing
Tarrant County College District
05.2018
Skills
- Microsoft PowerPoint
- Staff Training
- Account Management
- Microsoft Excel
- Customer Relations
- Microsoft Word
- Conflict Mediation
- Critical Thinking
- Managing Multiple Tasks
- Computer Proficiency
- Calm and Professional Under Pressure
- Administrative and Office Support
Timeline
Instacart Shopper
Tailored Management
10.2022 - Current
Census Enumerator
United States Census Bureau ACO 2976
06.2020 - 12.2020
Personal Care Assistant
Donna Davis
09.2017 - 05.2020
Customer Service Associate
Prostaff Employment Solutions
01.2012 - 09.2017
Caregiver, Special Needs
Hope Home Health Care
07.2010 - 01.2012
Security Officer
Texas Star Security
02.2005 - 05.2010
Bachelor of Science - Healthcare Administration
Abilene Christian University
Associate of Arts - Nursing
Tarrant County College District
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