Results-driven professional with experience in managing operations and team performance. Skilled in organizing resources and enhancing customer engagement, contributing to efficient service delivery and improved community support initiatives.
Dedicated volunteer enhancing community food security through efficient organization, problem-solving, and active listening. Proven ability to facilitate food distribution and improve client engagement, ensuring timely and reliable service.
Overview
11
11
years of professional experience
Work History
Food Bank Volunteer
Gracepointe Church of the Nazerene
09.2018 - Current
Organized food distribution to ensure efficient service delivery.
Organized food in pantry to be efficient and more easier to serve our clients.
Enhanced client engagement through personalized service and support initiatives.
Prepared and packaged boxes during box assembly line phase.
Packaged up nonperishable food items for food bank visitors.
Distributed food boxes with carefully selected essentials to families in need.
Collaborated with team members to ensure timely distribution of food to clients in need.
Kept warehouses and preparation areas clean and orderly to limit workplace risk.
Organized, sorted and stored donations in orderly systems to minimize waste.
Collaborated with fellow volunteers to deliver punctual, friendly service.
Enhanced community food security by efficiently sorting and distributing donated items.
Helped visitors pick out food items from donations.
Implemented inventory management practices for tracking food supplies.
Trained new volunteers on safety protocols and operational procedures.
Manager/owner
Four Seasons Contracting Llc
09.2020 - 11.2023
Oversaw project timelines and ensured compliance with safety regulations.
Managed team performance by providing mentorship and payroll
Coordinated and corresponded with clients on what they wanted and if things changed.
intelligible of excel, Microsoft word and search engines.
Managed front desk operations and phone calls for projects
Coordinated appointment scheduling, optimizing time management for staff and clients.
Customer Service Representative
Teleperformance USA
10.2014 - 12.2014
Managed customer inquiries through multiple channels, ensuring timely and accurate responses.
Resolved complex customer issues by collaborating with cross-functional teams to enhance service quality.
Implemented process improvements that streamlined workflows and increased overall customer satisfaction ratings.
Resolved customer inquiries efficiently, ensuring high satisfaction levels and prompt issue resolution.
Collaborated with cross-functional teams to address complex customer issues and enhance service delivery.
Education
Graduate Certificate - Medical Assistant/phlebotomy
Platt College
Oklahoma City, OK
12-2008
Skills
Problem-solving
Active listening
Sorting and categorizing
Punctual and reliable
Customer service
Time management
Goal setting
Relationship building
Timeline
Manager/owner
Four Seasons Contracting Llc
09.2020 - 11.2023
Food Bank Volunteer
Gracepointe Church of the Nazerene
09.2018 - Current
Customer Service Representative
Teleperformance USA
10.2014 - 12.2014
Graduate Certificate - Medical Assistant/phlebotomy