Results-driven Product Leader with a Master’s in Software Engineering and Agile certifications, demonstrating expertise in Product, Program, and Engineering Management across Retail Compliance, eCommerce, and Supply Chain. Proven track record of building high-performing teams that boost customer satisfaction through innovative product solutions. Strong skills in stakeholder management and strategic planning facilitate impactful results within fast-paced environments. Recognized for adaptability and delivering exceptional quality under pressure.
Org Mission: Our mission is to protect customers from products that are unsafe, illegal, illegally marketed, controversial, or otherwise in violation of Amazon’s policies, while enabling our Selling Partners (SPs) to offer their broadest selection of safe and compliant products.
Team Vision: The product vision is to build an intelligent sourcing engine that can support the customer experience and drive efficient order fulfillment by dynamically considering where the inventory will be fulfilled from during the customers' purchasing journey.
Notable Highlights
1. Cost Optimization and Scaling (12/2024):
• Defined a cost-to-serve risk strategy enabling the launch of 10x more compliance controls with a 50% reduction in operational expenses.
2. AI and Automation (09/2024):
• Built custom Large Language Model (LLM) adaptors to automate operationally intensive tasks, particularly in classification and seller correspondence.
3. Product Strategy and ML Integration (12/2023):
• Developed product strategies and roadmaps to achieve S-Team and VP-level goals, leveraging ML models to classify non-compliant products effectively.
4. Agile Transformation Leadership (09/2017 – 08/2021):
• Played a key role in Agile transformation, PMO, and release management for JCPenney.com, defining Agile KPIs such as sprint accuracy, dependency management, and backlog health.
5. Cross-Organizational Program Management (09/2018 – 08/2021):
• Program-managed critical initiatives, including BOPIS, Thanksgiving sales, Appliance Rollout, Ship from Store, Accurate Delivery Dates, and Curbside Pickup.
6. Operational Efficiency Improvements (09/2018 – 08/2019):
• Improved store pick rate from 71% to 84% and overall order fulfillment to 93% by implementing key projects like Buy Online Pick Up In Store and enabling all stores to fulfill JCPenney.com orders.
7. Testing Process Optimization (12/2015):
• Defined key metrics for TCoE leadership and optimized end-to-end test management processes, including automation and golden test data management, saving approximately 2,000 hours annually.
1. Infosys Awards of Excellence
• Honored with the prestigious Infosys Awards of Excellence for significantly reducing regression testing efforts by developing an automated test suite based on orthogonal array risk assessment techniques.
2. Infosys Zero Distance Award
• Received the esteemed Award for implementing a Markdown optimization strategy, leading to cost savings of $2 million annually and enhancing operational efficiency.
3. MVP and Center of Excellence Awards
• Recognized multiple times as a Most Valuable Player (MVP) and by the Center of Excellence for exceptional contributions, showcasing technical expertise, innovation, and leadership in delivering impactful solutions