KISHA M. NELSON
Business Administration
Ozone Park,NY
Summary
To obtain a career for advancement in the business administration environment utilizing education, skills and experience contributing to a team effort and creating a good working environment. Dedicated Business Administrative professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
21
21
years of professional experience
13
13
years of post-secondary education
Work History
Hiring Manager
- For NYCAPS, reviewing resumes and setting up interviews
- Work with the General Counsel for preparation in State Court compiling casefiles
- Receive casefiles from attorneys to finalize completion of the closure process under the Administrative Law Codes of all Jurisdiction that mostly includes Employment, Housing, and Public Accommodation under various basis of discrimination
- Performing the daily routines of the office environment.
Principal Administrative Associate Level II
NYC Commission on, Law Enforcement Bureau
New York, NY
08.2016 - Current
- Handling of attorney-filed complaint cases, confirming receipt of complaint.
- Requesting a federal charge number if applicable. Updating compliant with casefile number and/or federal charge number, then assigning a service task to the process servicer.
- Obtaining the verified answer and position statement from the respondent or respondent's counsel, providing extension upon request if needed.
- Obtaining the rebuttal from complainant's counsel after providing the verified answer and position statement.
- Handled defaults to respondents if a response to complaint wasn't provided including research of the respondent's entity to ensure correct information was provided in complaint.
- Generated all withdrawals that occurred prior to receipt of answer and statement.
- Generated all closures that occurred when complainant's counsel decided to pursue their claim in state court.
Principal Administrative Associate Level I
NYC Department Of Sanitation
New York, NY
12.2013 - 08.2016
- Supervised, directing and training staff, college aides and summer interns in routine administrative duties
- Ensured the completion of reports accuracy and submission in a timely manner
- Updated and maintained all inventory transactions of office supplies and equipment’s
- Researched and collaborated all information pertaining to citywide DSNY legal department requests for new buildings which required trash compactor services
- Responsible for coordinating with all boroughs to ensure all new buildings met the legal requirements for DSNY services
- Generated weekly, monthly and yearly reports that reflected the summons given out by enforcement officers as well as the receipt of tires received by vendors
- Reviewed requested documentations to generate and submit applications for service of refuse and recycling pick up for residents and non-profit organizations
- Performed the daily routines of the office environment that includes all previous clerical associate title responsibilities.
Clerical Associate Level III
NYC Department of Sanitation, Collection & Recycling
New York, NY
04.2005 - 12.2013
- Maintained and updated daily excel reports pertaining to the collection of refuse and recycling trucks used that are submitted by the deputy chiefs located in each borough of New York City
- Perform the daily routines of the office environment that included, answering phones, faxing, scanning, copies of documents and typing of correspondence .
- Delivered clerical support by handling range of routine and special requirements.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
Student Intern – Clerk GS-303-05
Office Of Chief Counsel - IRS
New York, NY
05.2003 - 04.2005
- Performed a variety of clerical and administrative duties that included receiving and controlling visitor’s access implementing security procedures; directing callers to appropriate staff and providing information requested from a caller; covering as a relief mail clerk, receiving, opening, reviewing, distributing incoming mail and preparing packages for outgoing mail
- Developed and maintained a variety of chronological files, documents, forms, correspondence and various personnel records and information; entering and updating the employees personnel database; providing assistance in researching data sources such as paper and computer files, photocopying and shredding
- Created and prepared Microsoft PowerPoint awards for all employees located in the 11 states associated with the Area office
- Ordered, monitored, and distributed supplies keeping an organized supply structure.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
Clerical Associate Level III
New York City Teachers' Retirement System
New York, N.Y.
11.2000 - 09.2002
- Assisted with the resolution of problems and prepared correspondence of contract inquiries submitted by the board members of the United Federation of Teachers (UFT)
- Reviewed, assigned, and distributed contracts to the appropriate units; researched cases on the United Pension System by using optical imaging, reviewing ledgers and other printed reports
- Controlled the Contracts Tracking System database and prepared monthly and annual reports; provided phone coverage for Member Services Administration; maintained the organization of files, copies of correspondence, reports, and requisition of supplies.
- Delivered clerical support by handling range of routine and special requirements.
Education
BBA - Business Administration-Leadership& Human Resource Mgmt
Brooklyn College of The City University of New York
Brooklyn, NY 08.2015 - Current
Associate - Applied Arts, Business Administration
Borough of Manhattan Community College (BMCC)
02.2003 - 05.2009
Skills
Microsoft Office Suiteundefined
Timeline
Principal Administrative Associate Level II
NYC Commission on, Law Enforcement Bureau
08.2016 - Current
BBA - Business Administration-Leadership& Human Resource Mgmt
Brooklyn College of The City University of New York
08.2015 - Current
Principal Administrative Associate Level I
NYC Department Of Sanitation
12.2013 - 08.2016
Clerical Associate Level III
NYC Department of Sanitation, Collection & Recycling
04.2005 - 12.2013
Student Intern – Clerk GS-303-05
Office Of Chief Counsel - IRS
05.2003 - 04.2005
Associate - Applied Arts, Business Administration
Borough of Manhattan Community College (BMCC)
02.2003 - 05.2009
Clerical Associate Level III
New York City Teachers' Retirement System
11.2000 - 09.2002
Hiring Manager
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