Summary
Overview
Work History
Education
Skills
Timeline
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Kisha Santiago Soto

Business Management & Accounting
Fort Hood,TX

Summary

Trained and dedicated customer service professional with extensive experience. Strong team player with outgoing, positive demeanor and proven abilities to establish rapport with clients. Motivated to maintain customer satisfaction and contribute to the success of the company. Specialized in quality, speed and optimization of processes. Energetic and exemplary oriented to developing relationships and cultivating partnerships. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Self-motivated leader with skill in growing business relations, sales and generating practical solutions based on client demand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience
6
6
years of post-secondary education

Work History

Delivery Driver

Amazon Flex
Austin, Texas
03.2022 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Followed corporate procedures to maintain company and customer data confidentiality.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Evaluated products for damage prior to drop-off and documented reasons for returns.
  • Carried heavy trays, packages and boxes from delivery vehicle to areas designated by customers.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Adhered to safe lifting techniques to avoid injuries.
  • Delivered packages to customer doorsteps and business offices.
  • Read maps, followed oral and written instructions and used GPS technology to make deliveries.
  • Fostered positive working relationships with regular customers.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods

Office Secretary & Supervisor

Panaderia Bakery La Samaritana
San Lorenzo, Puerto Rico
07.2015 - 09.2017
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Conducted research to assist with routine tasks and special projects.
  • Responded to inquiries from callers seeking information.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Produced letters and memoranda to inform stakeholders of business decisions.
  • Created and updated records and files to maintain document compliance.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Routed business correspondence, documents and messages to correct departments and staff members.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Kept reception area clean and neat to give visitors positive first impression.

Key Holder Supervisor

Necco Inc, Freshmart
Caguas, Puerto Rico
06.2013 - 06.2015
  • Trained team members in successful strategies to meet operational and sales targets.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Accepted and processed customer returns.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Counted out cash drawers and balanced totals.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Received and counted money.
  • Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
  • Opened and closed store 5 days per week by counting registers, making deposits and storing and filing all daily paperwork.
  • Opened inventory boxes and restocked shelves.
  • Completed store opening and closing procedures.

Education

BBA - Accounting And Business Management

Sistema Universitario Ana G. Mendez: Universidad Ana G. Mendez - Campus Virtual
San Juan, PR
01.2019 - 08.2024

High School Diploma -

San Juan Educational
San Juan,PR
03.2018 - 03.2018

Skills

    Order picking and processing

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Timeline

Delivery Driver

Amazon Flex
03.2022 - Current

BBA - Accounting And Business Management

Sistema Universitario Ana G. Mendez: Universidad Ana G. Mendez - Campus Virtual
01.2019 - 08.2024

High School Diploma -

San Juan Educational
03.2018 - 03.2018

Office Secretary & Supervisor

Panaderia Bakery La Samaritana
07.2015 - 09.2017

Key Holder Supervisor

Necco Inc, Freshmart
06.2013 - 06.2015
Kisha Santiago SotoBusiness Management & Accounting