Lakisha Smith
York,SC
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Duke Energy, CSR
03.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Improved application processing times by streamlining workflows and implementing efficient data entry techniques.
Retail / Front End Supervisor
Ross
05.2018 - 03.2023
- Adhered to company standard operating procedures ensuring store merchandise and cash were safely and professionally handled.
- Provided strong service to customers, increasing customer loyalty and ensuring a high rate of repeat customers.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
Customer Service Representative
Walmart
01.2016 - 05.2018
- Provided outstanding customer service, data entry. And processed orders for multiple clients exceeding all customer service expectations. Also handled inbound and outbound customer support.
Data Entry
Quer Medical
06.2014 - 12.2015
- Produced monthly reports using advanced Excel Spreadsheet functions and fulfilled general duties such as preparing, verifying, and processing customer data and information including research and filing.
- Ensured accurate record keeping through meticulous data entry and database management.
- Maintained accurate financial records with diligent data entry and documentation of transactions.
- Managed high volumes of orders, ensuring accurate data entry and prompt fulfillment.
Education
Phlebotomy
York Technical College
Rockhill, SC08.2014
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Benedict College
Columbia, SC08.2000
Skills
- Time Management
- Data Entry
- Leadership Skills
- Customer Service
- Sales Leadership
- Microsoft outlook
LANGUAGES
English
Awards
Employee of the Month December 2022, Leadership Award 2017
Timeline
Customer Service Representative
Duke Energy, CSR
03.2023 - Current
Retail / Front End Supervisor
Ross
05.2018 - 03.2023
Customer Service Representative
Walmart
01.2016 - 05.2018
Data Entry
Quer Medical
06.2014 - 12.2015
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Benedict College
Phlebotomy
York Technical College
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