Kishaun Martin
Grange Hill,Westmoreland
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Butler/Restaurant Server
Royalton Resorts
10.2023 - Current
- Greet guests, Assist in the planning of events and dinner, Oversee table settings, Serve drinks and food.
- Reduced wait times for diners through effective communication between front-of-house and back-of-house teams during peak hours.
- Supported the maintenance of inventory levels by monitoring supplies and communicating needs to management.
- Displayed enthusiasm and promoted excellent service to guests, successfully increasing referrals, and hotel rebooking.
- Assisted with event planning and execution, ensuring successful gatherings that left lasting impressions on attendees.
- Acted as a trusted assistant to guests by making sure all guest needs were met and expectations were exceeded.
Waiter
Couples Swept Away Resort
01.2017 - 01.2023
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Provided timely tableside assistance to guests requiring additional condiments or utensils.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
High School Diploma -
Manning’s School
Westmoreland, Jamaica06.2015
Grange Hill Primary School
Grange Hill06.2010
Skills
- Knowledgeable in Microsoft Word, Excel, Power Point etc
- Communication Skills
- Inter-Personal Relationship
- Event Setup
- Multitasking and Organization
- Personal Assistance
- Food and Beverage Service
- Quality Control
- Team Leadership
References
Human Resource Manager, Couples Swept Away Resort & Spa, Norman Manley Blvd., Negril, (876) 957-4061
Certification
- Certificate in the Dining Room Department.
- Certificate in the Wine 101 course: "Introduction of wines"
- 8 CXC’s distinctions
Timeline
Butler/Restaurant Server
Royalton Resorts
10.2023 - Current
Waiter
Couples Swept Away Resort
01.2017 - 01.2023
High School Diploma -
Manning’s School
Grange Hill Primary School
- Certificate in the Dining Room Department.
- Certificate in the Wine 101 course: "Introduction of wines"
- 8 CXC’s distinctions
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