Summary
Overview
Work History
Education
Skills
Websites
Work Availability
Quote
Timeline
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Kishaunda Bass

Kishaunda Bass

Parrish,FL

Summary

Authorized to work in the US for any employer.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Excels in calendar management, scheduling, data-entry and database administration. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Front Desk Receptionist

Realhab, Inc
05.2021 - Current
  • Performed data entry on EMR system, Web PT
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Used internal software to process reservations, check-ins and check-outs.
  • Collected room deposits, fees and payments.
  • Monitored office supplies by checking inventory and placing orders.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Prepared weekly employee work schedules for team members.
  • Promoted local entertainment and sporting events and offered details to assist patrons.

Front Desk Receptionist

Gene E. Myers Cardiac and Vascular Consultants
06.2018 - 05.2020
  • Performed data entry on EMR system, AdvancedMD and Vemr
  • Ordered medical testing per the providers
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Used internal software to process reservations, check-ins and check-outs.
  • Collected room deposits, fees and payments.
  • Monitored office supplies by checking inventory and placing orders.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Kept accounts in balance and ran daily reports to verify totals.

Front Desk, Referral Coordinator

Jose F. Polanco, M.D., P.A
08.2013 - 06.2018
  • Assists patients with referring to specialists and connecting them with community resources
  • Performs data entry into EClinical Works EMR system
  • Schedule referral appointments with specialist offices as needed
  • Coordinated with medical staff and patients to find cost-effective options for services.
  • Completed up to 15-20 referral requests each day for requested medical services.
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Monitored office supplies by checking inventory and placing orders.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
  • Used internal software to process reservations, check-ins and check-outs.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.

Education

Associate's degree - Cardiac Catherization

Hillsborough Community College
Brandon, FL
2025

Associate Degree - Arts

State Collegeof Florida
Bradenton, FL
05.2016

High school diploma - Medicine (Pre-Medicine)

Palmetto High School
Palmetto, FL
05.2013

Skills

  • EMR Systems
  • Patient Care
  • Medical Scheduling
  • Insurance Verification
  • Medical Terminology
  • Medical Billing
  • Anatomy Knowledge
  • CPT Coding
  • HIPAA
  • ICD Coding
  • Computer Operation
  • Microsoft Operations
  • Front Desk Operations
  • Computer Proficiency
  • Data Research and Analysis
  • Data Entry and Database Software
  • Telephone Etiquette
  • Setting Reservations
  • Directing Callers
  • Facility Tours
  • Patient Records Gathering
  • Call Transfers
  • Data Confirmation
  • Referral Coordination
  • Meeting Support
  • Patient Referral
  • Registration Services
  • Data Imports
  • Fee Collection
  • File and Records Management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Happiness is when what you think, what you say, and what you do are in harmony.
Mohandas Gandhi

Timeline

Front Desk Receptionist

Realhab, Inc
05.2021 - Current

Front Desk Receptionist

Gene E. Myers Cardiac and Vascular Consultants
06.2018 - 05.2020

Front Desk, Referral Coordinator

Jose F. Polanco, M.D., P.A
08.2013 - 06.2018

Associate's degree - Cardiac Catherization

Hillsborough Community College

Associate Degree - Arts

State Collegeof Florida

High school diploma - Medicine (Pre-Medicine)

Palmetto High School

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Kishaunda Bass