Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Kishawn Castor

St.Thomas

Summary

Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.

Knowledgeable and dedicated customer service professional with extensive experience in Hospitality & Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

Buggage Handler

Red Cap
09.2024 - Current
  • Proactively identified potential problems or errors in the baggage handling process, taking corrective action when necessary.
  • Improved baggage handling efficiency by streamlining loading and unloading processes.
  • Assisted in the loading and unloading of cargo from aircraft, maintaining proper weight distribution for safe flight operations.
  • Collaborated with team members to ensure efficient transfer of luggage between flights.
  • Enhanced customer satisfaction with timely and accurate baggage delivery to claim areas.
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Provided excellent customer service, assisting passengers with luggage-related inquiries and concerns.
  • Unloaded passengers' property off appropriate conveyer belt by collecting, sorting and checking baggage tags against flight lists.

Sales Associate

AutoZone
08.2023 - 09.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Managed efficient cash register operations.
  • Performed cash, card, and check transactions to complete customer purchases.

Hospitality Worker

Ritz Carlton, St.Thomas
08.2020 - 06.2023


  • Arranged food, utensils and condiments on trays to serve meals with necessary items.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained clean and safe work environment.
  • Restocked supplies to keep team efficient and ready for guests' orders.
  • Cleared dishes, trays and carts from rooms with discretion and professionalism.
  • Assisted with the training of new team members, sharing expertise on service standards and expectations.
  • Maintained a clean and organized work environment, ensuring a high standard of cleanliness in all in-room dining areas.
  • Prep section daily before service
  • Washing Carts
  • Maximizing Guest Needs
  • Assisted with private dinners on the beach
  • Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
  • Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
  • Assisted in training new food runners, improving team efficiency and service quality.
  • Streamlined food delivery process by organizing orders efficiently, reducing table wait times.
  • Provided assistance to kitchen staff by preparing food items for delivery, streamlining service process.
  • Assisted with bussing tables and cleaning up spills.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.

Night Cleaner

Housekeeping Pro, St.Thomas
06.2019 - 07.2020


  • Increased customer satisfaction by maintaining clean restrooms and replenishing supplies as needed.
  • Completed nightly cleaning tasks efficiently to prepare the facility for daily operations on schedule.
  • Assisted in inventory management, stocking cleaning supplies to minimize downtime during shifts.
  • Ensured proper waste disposal to maintain a sanitary work environment.
  • Demonstrated attention to detail when cleaning windows, mirrors, and glass surfaces for streak-free results.
  • Maintained a safe environment for employees and customers by promptly addressing spills and potential hazards.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Maintained floor cleaning and waxing equipment.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Used power scrubbing and waxing machines to scrub and polish floors.
  • Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.

Education

High School Diploma -

ACE (CAHS Night School )
08.2021

Skills

  • Reliable, flexible, & dependable
  • Takes constructive criticism well, eager to learn new skills
  • Ability to adapt to change in fast pace environment
  • FLUENT IN Creole
  • Advanced Communication Skills & Customer Service skills
  • Strong organizational skills
  • Works well in team
  • Problem-solving skills

LANGUAGES

English
Haitian Creole

Timeline

Buggage Handler

Red Cap
09.2024 - Current

Sales Associate

AutoZone
08.2023 - 09.2024

Hospitality Worker

Ritz Carlton, St.Thomas
08.2020 - 06.2023

Night Cleaner

Housekeeping Pro, St.Thomas
06.2019 - 07.2020

High School Diploma -

ACE (CAHS Night School )

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