Kishawn Russell
Hyattsville,MD
Summary
Outgoing Job Title with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Organized and efficient Job Title supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
Talented professional proven successful in leading administrative team members in high-volume settings. Knowledgeable about regulations, managing files, and producing professional correspondence for diverse needs. Articulate communicator with strong attention to detail and superior work ethic.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Receptionist Coordinator
Vitas hair studio
7730 Belle Point Dr Greenbelt Maryland , MD
12.2021 - 05.2024
- Monitored front areas so that questions could be promptly addressed.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Kept high average of performance evaluations.
- Trained team members on new hotel services and products to support promotional efforts.
- Tracked attendance records for employees on a daily basis.
- Scheduled appointments for customers with necessary staff members.
- Performed basic bookkeeping duties such as maintaining ledgers and balance sheets.
- Prepared agendas for meetings held at the front desk.
Lash Technician
Lash Cosmo
Bethesda, MD
07.2018 - 03.2021
- Kept workspace clean, organized and well-stocked for upcoming appointments.
- Worked with high attention to detail to complete precise, long-lasting lash looks.
- Followed strict safety standards to protect clients from injury or infection.
- Consulted with clients to understand desired look and discuss available lash options.
- Utilized exceptional customer service skills throughout lash consultations and services.
- Educated clients on how to clean and maintain lash extensions.
- Taught clients how best to care for lash extensions and prevent problems.
- Used advanced tools and techniques to create beautiful, custom lash looks.
- Stayed current on latest and diverse types of last extensions and different application processes.
- Answered phone calls and emails to schedule client appointments.
- Used social media platforms to promote salon and services.
Receptionist/Assistant
Clint McPherson Hair Salon
Washington, DC
08.2016 - 11.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Organized electronic and hard copy filing systems for easy retrieval of documents and information.
- Maintained order and cleanliness of reception area for professional and inviting atmosphere.
- Managed multiple tasks and met time-sensitive deadlines.
- Prepared, collected and distributed outgoing and incoming mail and packages.
- Greeted numerous visitors, vendors and interview candidates.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Managed multi-line telephone system and greeted claimants during office visits.
- Prepared and maintained master calendar, collecting and disseminating general information.
- Communicated with individuals entering building to boost security, assist visitors and keep visitor log.
- Managed Type agreements and contracts with outside parties.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained visitor log for entering and leaving facility for security purposes.
Sales Associate
Victoria's Secret & PINK
Tysons Corner, VA
10.2013 - 09.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
Cosmetology Diploma - Cosmetology
Bennett Career Institute
Washington, DC03.2016
High School Diploma -
Parkdale High School
Riverdale, MD06.2013
Skills
- Meeting Coordination and Support
- Human Resources Management Software
- Administering Benefits
- Write Reports
- Receiving Shipments
- Front Office Operations
- Records and Database Management
- Employee Performance Evaluations
- Business Correspondence
- Productivity Improvements
- Patient Referral
- Set Goals
- Document Review
- Report Preparation and Analysis
- Administration and Operations
- Production Improvement
- Workflow Processes
- Procedures Scheduling
- Supply Stocking
- Service Provider Sourcing
- Payment Collection
- Salon Maintenance
- Coordinate Service Contracts
- Data Analysis and Modeling
- Office Supplies and Inventory
- Scheduling appointments
- Reception Area Maintenance
Certification
Lash extensions certification
Laser Lipo Certification
EMS body Sculpting Certification
Makeup certification
Timeline
Receptionist Coordinator
Vitas hair studio
12.2021 - 05.2024
Lash Technician
Lash Cosmo
07.2018 - 03.2021
Receptionist/Assistant
Clint McPherson Hair Salon
08.2016 - 11.2018
Sales Associate
Victoria's Secret & PINK
10.2013 - 09.2016
Cosmetology Diploma - Cosmetology
Bennett Career Institute
High School Diploma -
Parkdale High School