Kisheat Queen
Annapolis,MD
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
21
21
years of professional experience
Work History
Medical Receptionist
Johns Hopkins Entaa Care
Annapolis , MD
12.2024 - Current
- Verified insurance coverage for appointments and collected co-payments as required.
- Took messages from patients and promptly relayed to appropriate staff.
- Answered phones promptly and directed calls appropriately.
- Performed data entry tasks related to billing and collections procedures.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Processed patient payments and scanned identification and insurance cards.
- Scheduled and confirmed patient appointments and consultations.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Straightened up waiting room to maintain neat and organized space.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Monitored office supplies inventory and placed orders when necessary.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Greeted and checked in patients, updating patient information in computer system.
- Called patients to confirm scheduled appointments and obtain additional details.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Entered insurance, demographics and health history into patient database.
- Communicated with patients with compassion while keeping medical information private.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Front Desk Receptionist
Monarch Wellness
Annapolis , MD
06.2024 - 12.2025
- Responded to inquiries and room requests made online, by phone, and via email.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Collated, bound and stored computer-generated reports.
- Coordinated pick-up and delivery of express mail services.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Updated customer information in databases regularly to ensure accuracy of records.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Provided administrative support including photocopying, faxing, and filing.
- Handled incoming and outgoing mail and packages.
- Responded to customer inquiries via phone, email, and in person.
- Greeted customers warmly and made them feel welcome.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Maintained a clean and organized reception area to uphold company image.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Updated and maintained office policies and procedures.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Assisted with scheduling appointments for clients and visitors.
- Processed and distributed internal and external communications.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Signed for packages, recorded deliveries and distributed to personnel.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Performed basic bookkeeping tasks and issued invoices as needed.
Medical Receptionist
Family Health and Wellnes
Gambrills , MD
09.2022 - 05.2025
- Verified insurance coverage for appointments and collected co-payments as required.
- Took messages from patients and promptly relayed to appropriate staff.
- Answered phones promptly and directed calls appropriately.
- Performed data entry tasks related to billing and collections procedures.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Checked patients in and out for appointments and collected co-payments.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Scheduled and confirmed patient appointments and consultations.
- Called patients to confirm scheduled appointments and obtain additional details.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Entered insurance, demographics and health history into patient database.
- Communicated with patients with compassion while keeping medical information private.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Customer Service Representative
Kohls Department Store
Annapolis, MD
03.2017 - 09.2022
- Supported sales team members to drive growth and development.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Developed positive relationships with customers through friendly interactions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Surpassed sales goals through implementation of successful marketing strategies.
- Resolved customer complaints promptly and efficiently.
Patient Care Secretary
Anne Arundel Medical Center
Annapolis , MD
12.2004 - 08.2011
- Facilitated communication between patients and healthcare providers to improve care coordination.
- Managed office inventory and ordered medical supplies as needed.
- Monitored office supplies inventory and placed orders when necessary.
- Answered phone calls, directed inquiries, and provided exceptional patient service.
- Processed incoming mail and faxes related to patient care services promptly.
- Updated patient demographics on an ongoing basis ensuring accuracy of contact information.
- Coordinated patient transportation needs through local taxi companies or community organizations as required.
- Ensured compliance with healthcare regulations and maintained patient confidentiality.
- Communicated with patients with compassion while keeping medical information private.
- Provided administrative support to medical staff, including data entry and document preparation.
- Provided clerical support to physicians including copying of medical records, preparing charts for next day's appointments and transcribing physician orders into electronic health record system.
- Arranged hospital admissions for patients as required.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Ordered and maintained supply inventory for medical office.
- Organized and filed medical records, documents, correspondence and other materials.
- Supervised order fulfillment and inventory management services to ease operations and support administrative and healthcare staff.
- Utilized medical software for patient registration, scheduling, and records management.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Excel High School
Minnetonka, MNSkills
- Customer service
- Interpersonal skills
- Data entry
- Paperwork coordination
- Typing and filing
- Effective communication
- Problem solving
- Administrative support
Timeline
Medical Receptionist
Johns Hopkins Entaa Care
12.2024 - Current
Front Desk Receptionist
Monarch Wellness
06.2024 - 12.2025
Medical Receptionist
Family Health and Wellnes
09.2022 - 05.2025
Customer Service Representative
Kohls Department Store
03.2017 - 09.2022
Patient Care Secretary
Anne Arundel Medical Center
12.2004 - 08.2011
High School Diploma -
Excel High School
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