Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kishelle Smith

Glendale,AZ

Summary

Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

Licensed Insurance Agent

GuideWell Connect
02.2018 - 07.2022
  • Answered approximately 100 plus inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
  • Educated prospective clients on benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs.
  • Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
  • Assisted clients in understanding complex insurance policies, ensuring they made informed decisions when selecting coverage options.
  • Maintained up-to-date knowledge of industry trends and regulatory changes, providing accurate advice to clients and staying ahead of competitors.
  • Increased client satisfaction by efficiently addressing their insurance needs and providing personalized solutions.
  • Conducted comprehensive policy reviews for existing clients, identifying opportunities for adjustments or additional coverage.
  • Handled escalated customer concerns promptly and professionally, resolving issues to client''s satisfaction.
  • Contributed to team success by sharing best practices on sales techniques, product knowledge, and customer service skills with fellow agents.
  • Developed strong relationships with medical providers within local community to better serve client healthcare needs.

Licensed Health Insurance Agent

Spectraforce Technologies Inc.
08.2018 - 02.2019
  • Insurance Sales Agent
  • Handling incoming calls for enrollments
  • Collecting information from potential customers-HIPPA guidelines
  • Obtained AZ and NY Health Insurance License.

Medical Assistant

White Cranes Medical Center
02.2015 - 08.2018
  • Head Medical Assistant Supervisor
  • Obtain Insurance information, referrals, billing, and scheduling patients as well as staff
  • Obtain and recorded patients vitals, roomed patients as well as maintained exam rooms
  • Assisted with policy compliance and coordinated staff meetings
  • Coordinate and supervise daily operations and activities.

Education

Skills

  • Highly Motivated and Goal Orientated
  • Consistently Exceeding Sales Goals
  • Demonstrates Sales Experience
  • Call Center Experience- Inbound and Outbound
  • Excellent Written and Oral Communications Skills
  • Adapt at Problem Solving, Conflict Resolution and Customer Rapport
  • HIPAA Compliance
  • Patient Scheduling
  • Customer Service
  • Medical terminology knowledge
  • Medical Terminology
  • Vital Sign Monitoring
  • EMR / EHR
  • Direct Patient Care
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Problem Resolution

Timeline

Licensed Health Insurance Agent

Spectraforce Technologies Inc.
08.2018 - 02.2019

Licensed Insurance Agent

GuideWell Connect
02.2018 - 07.2022

Medical Assistant

White Cranes Medical Center
02.2015 - 08.2018

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Kishelle Smith