KISHEN MANDALAY
Austin,TX
Overview
8
8
years of professional experience
Work History
Senior Financial Auditor
Next Insurance
Austin, TX
02.2021 - 02.2026
- Executed 2,500+ multi-state performance assurance reviews annually, identifying systemic compliance gaps and delivering root cause findings with scalable corrective action recommendations to executive leadership.
- Identified $1.2M in operational discrepancies through structured root cause analysis; developed recommendations that reduced repeat findings by 25% and were adopted as scalable best practices across business lines.
- Designed and implemented AI tools and advanced Excel and Access to design performance assurance dashboards, improving executive decision-making speed and reducing audit cycle time by 20%.
- Trained and mentored 7 auditors, increasing accuracy scores by 15%; standardized documentation and presented best practices at executive-level reviews.
Transportation Coordinator
LogistiCare
Austin, TX
02.2019 - 09.2020
- Analyzed operational and claims data for over 10,000+ monthly transactions to identify emerging compliance risks and process inefficiencies, delivering insights that reduced billing errors by 30%.
- Created real-time compliance and performance monitoring dashboards for leadership, improving decision-making speed by 25% and supporting operational change management.
- Partnered with cross-functional teams to advance safety culture and enforce quality standards, achieving 95% on-time service rate and ensuring full regulatory compliance.
Operations Manager
Devanshi, Inc. (ABVI)
Caldwell, TX
05.2018 - 12.2018
- Directed daily operations across 5 vendor accounts, driving 20% efficiency gains through process optimization and control standardization.
- Reduced procurement costs by 15% through data-driven vendor evaluations and tighter contract controls.
- Designed and implemented KPI and performance assurance dashboards to monitor operational outcomes, resulting in 25% higher data accuracy and improved executive visibility.
- Led staff training and compliance initiatives that improved audit readiness and accountability across departments.
Tax Preparer
Foundation Communities
Austin, TX
01.2018 - 04.2018
- Prepared tax returns for underserved community members, generating over $120K in returns and enhancing financial outcomes for clients.
Education
Master of Business Administration - Supply Chain Management
Bachelor of Business Administration - Supply Chain Management, Management
Operations Management and Doing Business with Chinese Suppliers in Hong Kong
Skills
- Internal Audit Techniques
- Risk Assessment
- Control Concepts
- Data Analysis
- Communication
- Software Proficiency
Languages
Conversational Spanish, Hindi, and Gujarati.
Internal Audit Techniques
Extensive experience planning and executing performance assurance reviews, including root cause analysis, corrective action monitoring, and executive-level reporting.
Risk Assessment
Skilled in performing risk assessments and designing audit test plans.
Control Concepts
Knowledgeable in internal control frameworks and IT General Controls.
Data Analysis
Proficient in analyzing and interpreting data for actionable recommendations.
Communication
Strong written and verbal communication skills for preparing audit reports and interacting with management.
Software Proficiency
Advanced Excel and Access skills; proficient in Python, SQL, Tableau, and AI tools (ChatGPT, Claude, Copilot) for operational analysis and workflow automation.
Work Eligibility
Eligible to work in the U.S. with no restrictions.
Personal Information
- Work Permit: Eligible to work in the U.S. with no restrictions.
- Visa Status: Eligible to work in the U.S. with no restrictions.
Timeline
Senior Financial Auditor - Next Insurance
02.2021 - 02.2026
Transportation Coordinator - LogistiCare
02.2019 - 09.2020
Operations Manager - Devanshi, Inc. (ABVI)
05.2018 - 12.2018
Tax Preparer - Foundation Communities
01.2018 - 04.2018
The University of Dallas - Master of Business Administration, Supply Chain Management
The University of Texas at Austin - Bachelor of Business Administration, Supply Chain Management, Management
The Chinese University of Hong Kong - , Operations Management and Doing Business with Chinese Suppliers in Hong Kong