Kishia Allen
Dallas
Summary
Seasoned professional with10 years of diverse experience, seeking a Customer Service role. Skilled in managing high-volume calls, coordinating programs, and maintaining client relations. Proven track record in problem resolution, data management, and enhancing customer satisfaction.
Overview
12
12
years of professional experience
Work History
Caretaker
Sonoma House Assisted Living And Memory Care
11.2024 - Current
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Remained alert to problems or health issues of clients and competently responded.
- Developed strong relationships with residents and families, fostering trust and open communication.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Voter Registration Clerk
Denton County
12.2021 - 08.2024
- Processed voter registrations, verifying eligibility through meticulous record checks, including DPS, state, and felony databases
- Maintained accurate voter rolls by updating addresses, removing deceased individuals, and rectifying discrepancies through the TEAM system
- Produced and distributed voter registration certificates, utilizing in-house printing systems and ensuring readiness for Election Day
- Provided essential telephone support, addressing over50 daily inquiries regarding equipment issues and voter information to support early voting clerks and election judges
Program Coordinator
Rescare is Residential Services, Inc
06.2020 - 12.2021
- Facilitated effective communication and maintained relationships with clients, families, and staff, ensuring program activities met the needs and expectations of all stakeholders
- Oversaw the financial aspects of the program, including budget tracking, billing, and financial transactions, to ensure fiscal responsibility and adherence to budgets
- Orchestrated logistics for program-related meetings and events, and leveraged technology to enhance program execution and communication
- Analyzed program performance data to identify improvement opportunities, and collaborated with external partners to optimize program execution and outreach
Residential Director
Kenmar Residential Services, Inc
06.2019 - 03.2020
- Managed a team of direct care staff, ensuring adherence to health and safety protocols and high standards of housekeeping within the residential facility
- Coordinated comprehensive care for residents, including habilitation training and community engagement, while supervising the preparation of medical reports and the administration of treatment plans
- Oversaw the facility's budget, enforced safety policies, and handled resident grievances, ensuring a supportive environment that fostered well-being and personal growth
Head Hall Staff /Caretaker
Wesley House Assisted Living
07.2016 - 06.2019
- Supported clients by providing comprehensive assistance with daily tasks.
- Maintained a secure and clean living environment, executed light housekeeping tasks, and managed medication reminders and administration as per training protocols
- Documented service provision, monitored client health changes, and facilitated communication between clients and healthcare professionals during appointments and errands
- providing personal care to elderly residents in an assisted living facility, assisting with daily living activities like bathing, dressing, eating, and mobility, monitoring their health, providing companionship, and documenting their needs according to care plans, all while ensuring their safety and well-being within the facility
- Safety checks: Ensuring resident safety by monitoring environment and responding to emergencies
Dispatcher
Auto Rescue
01.2015 - 07.2016
- Coordinated logistics by managing driver schedules and optimizing routes, ensuring timely pick-up and delivery of freight
- Addressed customer concerns and queries, providing detailed shipping information and resolving complaints to uphold service quality
- Resolved customer complaints and concerns in a timely and professional manner
- Being able to identify issues in an effective manner..
Juvenile Correctional Officer
Gainesville State School
05.2013 - 12.2014
- Maintained a secure environment, conducting regular security checks, and managing the daily activities of juveniles, such as mealtime, education, and recreation, ensuring adherence to facility regulations
- Performed thorough searches, including pat and strip searches, to detect and confiscate contraband, contributing to the facility's safety and compliance with Texas Juvenile Justice Department standards
- Monitored and documented juvenile behavior, providing guidance and supporting rehabilitation efforts, while coordinating with law enforcement to maintain order and facilitate effective communication
Education
Diploma -
Gainesville High School
Gainesville, TX06.2006
Skills
- Supervising Experience
- Office Management
- Medical Billing
- Microsoft Word
- Records Management
- Microsoft Office
- Management
- Business Management
- Understanding of Human Resources
- Customer Service Experience
Timeline
Caretaker
Sonoma House Assisted Living And Memory Care
11.2024 - Current
Voter Registration Clerk
Denton County
12.2021 - 08.2024
Program Coordinator
Rescare is Residential Services, Inc
06.2020 - 12.2021
Residential Director
Kenmar Residential Services, Inc
06.2019 - 03.2020
Head Hall Staff /Caretaker
Wesley House Assisted Living
07.2016 - 06.2019
Dispatcher
Auto Rescue
01.2015 - 07.2016
Juvenile Correctional Officer
Gainesville State School
05.2013 - 12.2014
Diploma -
Gainesville High School
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