Summary
Overview
Work History
Education
Skills
Licensurecertifications
Qualifications Summary
Timeline
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Kishia Armstrong

Brockton,MA

Summary

  • Highly motivated, responsible, conscientious, Registered Nurse, with over 20 years of experience in diverse Clinical settings
  • Proven commitment to providing patient-centered care, while working both independently and collaboratively to assess patients and implement appropriate treatments and interventions
  • Exceptional communication skills; ability to develop trusting and respectful relationships with patients and families
  • Skilled implementing new ideas to improve systems, streamline operations, and increase the quality of patient care

Seasoned Clinical Manager known for high productivity and efficient task completion. Specialize in patient care management, regulatory compliance, and team leadership. Excel in communication, problem-solving, and adaptability to ensure optimal operations and quality service delivery in healthcare settings. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

17
17
years of professional experience

Work History

SOC Care Manager

Wellsense Health Plan
Boston, MA
08.2022 - Current
  • Implemented strategies to improve client engagement and adherence to care plans.
  • Managed caseloads effectively, prioritizing needs and ensuring timely access to necessary services.
  • Conducted regular follow-up with clients to assess satisfaction with services and identify any unmet needs.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Assisted clients in developing and achieving short-term and long-term goals.
  • Conducted initial assessments and periodic reassessments of clients' needs and eligibility for services.
  • Collaborated with community resources to facilitate referrals and access to additional services for clients.
  • Developed and maintained positive relationships with clients, families, and healthcare providers to support integrated care.
  • Monitored and evaluated the effectiveness of care plans, making adjustments as necessary to meet clients' evolving needs.
  • Ensured that all documentation is completed accurately according to state regulations.
  • Served as a liaison between clients' families and community agencies providing services to them.
  • Educated clients and families on disease management, prevention strategies, and healthy lifestyle choices.
  • Developed and implemented care management plan to address needs and goals.
  • Developed, implemented, and regularly reviewed personalized care plans in collaboration with healthcare providers.
  • Conducted assessments of client's physical, psychological, cognitive, social, economic and environmental needs.

Clinical Manager

Elara Healthcare
Medford, MA
01.2020 - 01.2024
  • Perform admission, discharge, recertification and resumption of care via oasis tools through CMS guidelines for geriatric and psychiatric patients, as well as for the most vulnerable population for a wide range of home care services
  • Provide medication management in addition to medication administration to psychiatric and geriatric patients
  • Provide wound and ostomy care to a variety of geriatric and psychiatric patients
  • Manage a pool of Registered nurses in the greater Boston areas, includes but not limited to performance appraisals, case load studies and conferences
  • Serve as a Liaison between physicians and patients to coordinate effective care in the home to prevent rehospitalization and decompensation
  • Conducted home visits to evaluate living conditions and assess the safety of the environment.
  • Developed individual service plans that addressed specific needs of each client served.
  • Guided clients in developing skills or strategies for dealing with problems.
  • Provided psychotropic medication support by monitoring treatment adherence, recording side effects and determining effectiveness of treatment.
  • Modified treatment activities or approaches as needed to comply with changes in clients' status.
  • Referred patients or clients to community resources or specialists.
  • Monitored client progress through assessments, interviews, and observations.
  • Assisted individuals with stress management, self-esteem and issues associated with emotional and mental health.
  • Assessed risk factors associated with suicide attempts or self-harm behaviors among clients.
  • Coordinated referrals to other community-based programs such as housing or employment services.
  • Encouraged clients to express feelings and discuss happenings in life to help develop insight into themselves or relationships.
  • Assisted clients in identifying resources to meet their physical, emotional, and financial needs.
  • Acted as client advocate, coordinating required services and resolving emergency problems in crisis situations.
  • Collaborated with mental health professionals and other staff members to perform clinical assessments or develop treatment plans.
  • Maintained accurate documentation of all client activities in accordance with state regulations.

Home Health Registered Nurse

Visiting Nurses Association of Boston
Charlestown, MA
10.2016 - 05.2020
  • Perform admission, discharge, recertification and resumption of care via oasis tools through CMS guidelines for geriatric patients, as well as for the most vulnerable population for a wide range of home care services
  • Provided wound care, ostomy care, catheter placement and instructions to patients; administered medications
  • Coordinates and manages all aspects of patient care within the patient's home with primary care office and other specialty services
  • I.e
  • Cardiac rehab/ pulmonary
  • Managed cases of home bound high-risk patients, including assessment of safety for elderly and disabled clients
  • Supervision of Home Health Aides; communicated with primary nurse, provider, and specialists

Resident Care Director

Landmark Senior Living Community
Boston, MA
05.2017 - 07.2018
  • SUPERVISE AND MANAGE OVER TWENTY CERTIFIED NURSING ASSISTANTS INCLUDING BUT NOT LIMITED TO: ANNUAL COMPETENCIES, MEDICATION AUDITS, ANNUAL IN-SERVICES, HIRING NEW STAFF, TERMINATION OF STAFF, PERFORMING ORIENTATION TRAINING FOR NEW EMPLOYEES
  • PERFORM GERIATRIC ASSESSMENTS TO DETERMINE SENIOR LIVING APPROPRIATENESS FOR SENIORS OVER 65 YEARS OF AGE
  • CASE MANAGE WELL OVER 50 SENIORS INCLUDING BUT NOT LIMITED TO: MED MANAGEMENT, UPCOMING APPTS, ASSESSMENT AND SENDING RESIDENTS TO HOSPITAL, HHA AND PERSONAL CARE ISSUES WITH DECLINING RESIDENTS
  • EVALUATE APPROPRIATENESS OF LEVEL OF CARE BEING GIVEN IN THE ASST LIVING ENVIRONMENT DURING ANNUAL/SEMI-ANNUAL ASSESSMENTS
  • ACT AS A LIAISON BETWEEN HOSPITALS, CLINICS, PRIMARY NURSES/PHYSICIANS TO ASSIST IN SMOOTH TRANSITION OF CARE
  • PERFORM ANNUAL/SEMI-ANNUAL SERVICE PLAN REVIEWS/CHANGES IN HEALTH STATUS, AND ASSESSMENT UPDATES REGULATED BY EXECUTIVE OFFICE OF ELDER AFFAIRS

Registered Nurse, Surgical Telemetry Unit

VA Medical Center
West Roxbury, MA
11.2015 - 04.2017
  • DIRECT PATIENT CARE ON SURGICAL TELEMETRY OBSERVATION UNIT
  • MEDICATION RECONCILIATION ON ALL MEDICATIONS ADMINISTERED
  • ADMIT/TRANSFER/DISCHARGE PATIENTS FROM OUTSIDE HOSPITALS/INTERWARD TRANSFERS
  • COMPLETES INITIAL ASSESSMENTS IN A TIMELY MANNER
  • INDEPENDENTLY IDENTIFIES POTENTIAL PROBLEMS FROM ASSESSMENT DATA
  • SEEKS INFORMATION FROM OTHER DISCIPLINES TO INCORPORATE INTO ASSESSMENT
  • DEVELOPS THE INITIAL PLAN OF CARE BASED ON STANDARDS OF CARE EVALUATED BY PATIENTS PROGRESS
  • ANTICIPATES CHANGES IN PATIENTS CONDITION AND TAKES INITIATIVE TO MAKE INDEPENDENT CLINICAL DECISIONS
  • DEMONSTRATES KNOWLEDGE AND SKILLS NECESSARY TO PROVIDE CARE APPROPRIATE TO THE AGE OF PATIENTS SERVED
  • SERVES AS A PATIENT ADVOCATE AND MAINTAINS PATIENT CONFIDENTIALITY
  • REVIEW, IMPLEMENT, AND DOCUMENT TEACHING BASED ON PATIENTS IDENTIFIED LEARNING NEEDS

Charge Nurse, Sub-Acute Unit

Spaulding Rehabilitation
West Roxbury, MA
11.2014 - 11.2016
  • Manage the smooth operation of a busy diverse inpatient unit
  • Supervise certified nurse assistants and ancillary staff
  • Provide a wide range of nursing care to an array of chronically ill patients
  • Provide wound care assessment and recommendation for patients and providers
  • Perform chart audits per Medicare regulations and guidelines
  • Provide a wide range of clinical support to nursing and medical staff
  • Coordinates and manages all aspects of patient care within a busy inpatient sub-acute unit to assure continuity of care: i.e
  • PT/OT/outside apt/HD

Registered Nurse

Beth Israel Deaconess Medical Center
Lexington, MA
05.2012 - 06.2016
  • Provide wound care assessments and recommendations for patients and providers
  • Manage all anti coagulation patients within a large primary care practice; manage high-risk cases
  • Supervise and manage LPNs; responsible for training new staff, triage patient calls
  • Monitor all prescription refills/renewals; instruct medication compliance, disease processes (DM/CHF/COPD)
  • Oversees daily clinical operations of Medical assistants, LPNs, triage calls and ancillary staff to assure smooth operations of a large and busy primary care practice
  • Manage Coverage of Medical providers, Nurse Practitioners and ancillary staff
  • Provide a wide range of clinical support to nursing and medical staff I.E suture/staple removals / I &D procedures
  • Coordinates manages and provide direct patient care to patients in all aspects of patient care within the primary care physicians' office to assure continuity of care
  • Works in collaboration with other multidisciplinary professionals to assure continuity of care: I.E
  • VNA/PT/OT
  • Case management of patients with chronic disease illnesses: including teaching and f/u of DM/CHF/HTN/ASTHMA
  • Prepared medical equipment and tools to aid physician during examination and treatment of patients.
  • Administered oral, IV and intra-muscular medications and monitored patient reactions.
  • Implemented infection control policies in order to maintain a safe environment for staff and patients.
  • Provided care to acutely ill patients with a variety of medical conditions.
  • Instructed patients on proper medication administration and self-care techniques.
  • Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
  • Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
  • Participated in quality improvement initiatives aimed at improving patient outcomes.
  • Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
  • Conducted specified laboratory tests to help detect conditions and determine diagnosis.
  • Performed physical examinations and collected samples for laboratory testing.
  • Collaborated with interdisciplinary team members to develop individualized treatment plans for patients.
  • Administered medications according to physician orders and protocols.
  • Evaluated the effectiveness of treatments by monitoring vital signs, lab values.
  • Assessed, monitored, and documented patient symptoms and changes in health status.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Licensed Practical Nurse

Visiting Nurses Association of Boston
Charlestown, MA
10.2007 - 07.2011
  • Managed cases of home bound high-risk patients, including assessment of safety for elderly and disabled clients
  • Provided wound care, ostomy care, catheter placement and instructions to patients; administered medications
  • Assisted in management of Home Health Aides; communicated with primary nurse, provider, and specialists
  • Evaluated and documented outcomes and provided recommendations
  • Coordinates and manages all aspects of patient care within the patient's home with primary care office and other specialty services
  • I.e
  • Cardiac rehab/ pulmonary
  • Provides direct nursing care to patients and make necessary nursing judgments for homebound patients in collaboration with primary physician and other multidisplinaries

Education

Bachelor of Science - Nursing

Emmanuel College
Boston, MA
06.2017

Associate of Science - Nursing

Roxbury Community College
Roxbury, MA
12.2011

Skills

  • Acute patient care
  • Wound care / irrigation
  • Case management
  • Chronic disease management
  • Patient care plans
  • Medication administration
  • Phlebotomy / IV therapy
  • Anticoagulation therapy
  • Staff supervision
  • Emergency situational awareness
  • Proficient in [software]
  • Patient care
  • Managerial experience
  • Team meetings
  • Patient care and education
  • Clinical instruction
  • Patient care management
  • Effective communication
  • Direct patient care
  • Managed care
  • Patient safety
  • Patient education
  • Patient engagement
  • Patient records administration
  • Nursing protocols
  • HIPAA compliance
  • Patient health education

Licensurecertifications

  • ACLS Certification, 05/01/16
  • Veteran Administration Telemetry certification, 11/01/15
  • Registered Nurse (RN), State of Massachusetts, RN # 2278412, 05/01/12
  • CPR Certification, 08/01/14
  • Licensed Practical Nurse Certificate, Quincy College, 06/01/07
  • Medical Assistant Certificate, Bryman's Institute, 01/01/92

Qualifications Summary

  • Highly motivated, responsible, conscientious, Registered Nurse, with over 20 years of experience in diverse Clinical settings
  • Proven commitment to providing patient-centered care, while working both independently and collaboratively to assess patients and implement appropriate treatments and interventions
  • Exceptional communication skills; ability to develop trusting and respectful relationships with patients and families
  • Skilled implementing new ideas to improve systems, streamline operations, and increase the quality of patient care

Timeline

SOC Care Manager

Wellsense Health Plan
08.2022 - Current

Clinical Manager

Elara Healthcare
01.2020 - 01.2024

Resident Care Director

Landmark Senior Living Community
05.2017 - 07.2018

Home Health Registered Nurse

Visiting Nurses Association of Boston
10.2016 - 05.2020

Registered Nurse, Surgical Telemetry Unit

VA Medical Center
11.2015 - 04.2017

Charge Nurse, Sub-Acute Unit

Spaulding Rehabilitation
11.2014 - 11.2016

Registered Nurse

Beth Israel Deaconess Medical Center
05.2012 - 06.2016

Licensed Practical Nurse

Visiting Nurses Association of Boston
10.2007 - 07.2011

Bachelor of Science - Nursing

Emmanuel College

Associate of Science - Nursing

Roxbury Community College

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Kishia Armstrong