Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kishima Jennings

ormond beach

Summary

A caregiver with a professional track record at Qwest Care Home Health, excelling in elderly care and relationship building. Demonstrated strong ethics and problem-solving skills, enhancing patient satisfaction by 80%. Adept in direct patient care and emotional support, ensuring a compassionate and respectful environment.

Overview

20
20
years of professional experience

Work History

Caregiver

Qwest Care Home Health
05.2025 - Current
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.

Housekeeper

Halifax Medical Center
07.2023 - Current
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaning and restocking paper goods in patient rooms also sweeping, mopping floors, dusting,making beds.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for patients.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Dusted picture frames and wall hangings with cloth.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Prioritized patient comfort through attentive service, responding swiftly to special requests or concerns.
  • Restocked paper towels as well as toilet and soap in bathrooms, bedrooms and kitchen spaces.
  • Changed bed linens and collected soiled linens for cleaning in all discharged rooms.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Returned emptied garbage receptacles to proper locations.

Manager in Training

McDonald's Restaurant
02.2024 - 05.2024
  • Enhanced team performance by implementing effective training strategies and management techniques.
  • Enhanced supervisory and leadership abilities by working closely with supervisor.
  • Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
  • Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
  • Maximized productivity through regular performance evaluations, providing constructive feedback, and setting clear expectations for staff members.
  • Handled day-to-day customer or client questions via telephone.
  • Gained knowledge of company policies, protocols and processes.

Merchandise Coordinator

TJ Maxx, TJX Companies
05.2022 - 12.2022
  • Supervised daily operations on the sales floor, ensuring smooth customer interactions and prompt issue resolution.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Trained new team members on company policies, procedures, and merchandising best practices.
  • Educated employees on new merchandise during seasonal workshops.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Collaborated with store managers to optimize product placement and enhance customer experience.
  • Drove client retention, managing engaging merchandise presentation to motivate impulse purchases.
  • Worked with managers and advertising directors to optimize promotions.
  • Supervised departmental employees.
  • Increased sales by effectively coordinating merchandise displays and promotional materials.
  • Motivated and mentored merchandise team to achieve high performance and job satisfaction.
  • Reviewed customer feedback to identify trends and improve product selection.
  • Interacted with customers to obtain feedback and drive satisfaction.
  • Organized store merchandise racks by size, style, and color.
  • Monitored store traffic and customer engagement to determine display effectiveness.
  • Developed themes, props and lighting for merchandise displays.
  • Developed merchandising strategy to efficiently move overstock.

Personal Shopper

Walmart Neighborhood Market
11.2021 - 07.2022
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Tracked substitutions and informed customers of changes.
  • Worked productively with customers to meet order requirements and service expectations.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
  • Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.
  • Recommended alternative products or options when specific items were out of stock or unavailable.

Housekeeper

Boca Raton Regional Hospital
02.2021 - 11.2021
  • Maintained a spotless environment for patients through diligent daily housekeeping tasks.
  • Cleaned and stocked patients rooms by replacing bed linens in discharged rooms, vacuuming floors, dusting, and restocking bathroom items.
  • Enhanced patients satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Dusted picture frames and wall hangings with cloth.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Returned emptied garbage receptacles to proper locations.

Culinary Server

Harbour's Edge Senior Living
01.2021 - 02.2021
  • Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
  • Set up dining areas according to established guidelines, creating an inviting atmosphere for residence.
  • Collaborated with kitchen staff to ensure timely preparation and presentation of high-quality dishes.
  • Provided personalized recommendations to residence, resulting in higher residence satisfaction and increased sales.
  • Maintained strict adherence to food safety guidelines, reducing the risk of contamination or illness among residence.
  • Collaborated with chefs to accommodate dietary restrictions or allergies for individual resident, resulting in satisfied residents who felt valued and cared for.
  • Took and submitted orders that accommodated residents preferences and dietary requirements.
  • Rolled silverware, set up tables and polished glassware and silverware.
  • Answered residents questions, recommended items, and recorded order information.

Shift Manager

Panera Bread
01.2020 - 01.2021
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Excelled in every store position and regularly backed up front-line staff.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Tracked receipts, employee hours, and inventory movements.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.

Cashier

Walmart
06.2018 - 02.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Learned duties for various positions and provided backup at key times.
  • Handled cash with high accuracy and took care to check bills for fraud.

Housekeeping

Grand Villa Assisted Living
02.2018 - 05.2018
  • Improved residence satisfaction by promptly addressing and fulfilling housekeeping requests.
  • Improved cleanliness and residence satisfaction by providing thorough and efficient housekeeping services.
  • Maintained a clean and hygienic environment for residence by performing housekeeping tasks regularly.
  • Performed general housekeeping and cleaning tasks.
  • Enhanced residence satisfaction ratings by ensuring timely completion of all housekeeping duties.
  • Used standard housekeeping equipment, tools, and supplies to accomplish basic cleaning.
  • Participated in regular staff meetings focused on continuous improvement of housekeeping operations.
  • Maintained a clean and comfortable living environment through regular housekeeping duties and laundry services.
  • Maintained cleanliness of the residential facility by performing routine housekeeping tasks as needed.
  • Managed housekeeping schedules for timely room turnovers and increased efficiency.

Teacher

Katies Kid Learning Center
07.2005 - 07.2007
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
  • Enhanced students' critical thinking and problem-solving skills through project-based learning.
  • Implemented classroom management plan that reduced disruptions, creating more conducive learning environment.
  • Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
  • Participated in department meetings to provide input to colleagues about student achievement and improvement.
  • Scheduled conferences with parents to discuss students' progress and classroom behavior.

Education

None - Cosmetology

Florida Career College
Boynton Beach, FL
03-2017

High School Diploma

Brookshire International Academy
San Diego, CA
05-2016

Skills

  • Respectful and compassionate
  • Time management
  • Elderly care
  • Problem-solving
  • Dependable and responsible
  • Patient care
  • Daily living assistance
  • Multitasking and organization
  • Personal hygiene assistance
  • Basic housekeeping
  • Strong ethics
  • Meal preparation
  • Housekeeping tasks
  • Emotional support
  • Relationship building
  • Flexible schedule
  • Verbal and written communication skills
  • Patient companionship
  • Dementia care
  • Medication and appointment reminders
  • Supportive companionship
  • Alzheimer's care
  • Direct patient care
  • Client transportation
  • Active listening
  • Fast learner
  • Clear communication
  • Bedside care
  • Attentive to people
  • Mopping and sweeping
  • Vacuuming and sweeping
  • Cleaning bathrooms
  • Cleaning techniques
  • Health and safety compliance
  • Bed making proficiency
  • Hospitality background
  • Dusting furniture
  • Customer service-focused
  • Excellent oral and written communication
  • Folding clean laundry
  • Window cleaning
  • Excellent customer service skills
  • Client relations and customer service
  • Retail sales customer service
  • Fast food customer service
  • Inbound customer service
  • Dining customer service
  • Motivating students
  • Lesson planning
  • Student engagement
  • Parent-teacher communication
  • Positive role model and mentor
  • Classroom instruction
  • Conflict resolution
  • Learning strategies
  • Small group instruction
  • POS systems
  • Shrink reduction
  • Associate training
  • Maintaining stock levels
  • Merchandise presentation
  • Stock replenishment
  • Stockroom organization
  • Product pricing
  • Sales floor resets
  • Customer service
  • Teamwork
  • Cleaning and sanitizing
  • Problem-solving abilities
  • Multitasking
  • Decision-making
  • Detail-oriented
  • Time management abilities
  • Staff training

Timeline

Caregiver

Qwest Care Home Health
05.2025 - Current

Manager in Training

McDonald's Restaurant
02.2024 - 05.2024

Housekeeper

Halifax Medical Center
07.2023 - Current

Merchandise Coordinator

TJ Maxx, TJX Companies
05.2022 - 12.2022

Personal Shopper

Walmart Neighborhood Market
11.2021 - 07.2022

Housekeeper

Boca Raton Regional Hospital
02.2021 - 11.2021

Culinary Server

Harbour's Edge Senior Living
01.2021 - 02.2021

Shift Manager

Panera Bread
01.2020 - 01.2021

Cashier

Walmart
06.2018 - 02.2020

Housekeeping

Grand Villa Assisted Living
02.2018 - 05.2018

Teacher

Katies Kid Learning Center
07.2005 - 07.2007

None - Cosmetology

Florida Career College

High School Diploma

Brookshire International Academy
Kishima Jennings