Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kishin Kuba

‘Aiea

Summary

Results-oriented business professional with proven abilities in strategic planning, operational efficiencies, and project management. Possess ability to identify areas of strength and weakness, and adept at implementing company policies and procedures, standards of work, operational improvements, and systems that optimize productivity and bottom line. Demonstrated ability to engage staff’s maximum productivity and cost control through the most effective uses of manpowered resources available. Proficient in addressing complaints, issues and requests for store and pharmacy patients. Well versed with laws, policies, procedures, regulations for store and pharmacy

Overview

20
20
years of professional experience

Work History

Store Manager

Walgreens
06.2024 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.

Store Manager

Walgreens
01.2011 - 01.2023
  • Coaching & Development: Build effectiveness and promote an environment of collaboration among team members by investing time to teach and train
  • Train team members in their daily functions, including the process of reviewing profit and loss statements, conducting cost analysis, evaluating human resources reports, and ensure their understanding of OSHA regulations and standards
  • Establish goals and expectations through 'Plan-Do-Review' (40%-20%-40%) process
  • Execute business plans for understanding sales and financial conditions, and coach others to develop this knowledge and skill to drive engagement and performance
  • Facilitate area leadership meetings, presenting topics on corporate social responsibility and communication strategy for company initiatives
  • Providing valuable input to our district area team on creating and new ways to develop new potential recruits
  • Holding store team leaders accountable ensuring high standards of patient experience is upheld
  • Customer/Patient Experience: Models and builds a customer focused perspective for team members, providing resources needed to offer the best care and customer/patient experience
  • Champions the customer and patient experience by inspiring team members to serve with genuine care by demonstrating humility, empathy and compassion
  • Create a culture of empowerment by encouraging staff to make decisions that will better serve and meet customer needs
  • Improved store operations and performance by increasing pharmacy net promoter score by 9.21%, reducing net adjusted inventory dollars, and increasing overall engagement percentage by 4% within our 2022 fiscal year calendar
  • Oversee and assist team members with patient complaints and appeals processes, offering coaching and solutions that help improve overall patient experience and outcomes
  • Human Resources: Managing recruiting, developing, and retention of team members through work force management programs that attract and retain high performing talent
  • Oversee and manage in store HR functions; recruiting, on-boarding/off-boarding, benefit, employee relations, training and development
  • Maintain knowledge of best practices, regulatory changes, and new technologies in HR, talent management and HR laws
  • Oversee all performance management process such as performance evaluation and help create performance improvement plans for individual team members, to improve overall job functions and performances
  • Project Management: Assigned to several district projects based on ability to lead effectively, collaborate, influence, engage, and move work forward
  • Assisted with creating a business plan and representing district at the Area Leadership Summit Meeting
  • Presented strategies to improve staff engagement through talent building and retention
  • Reduced annual turn-over rate of customer service associates by 2% by re-focusing efforts in re-engaging leadership staff through the introduction of a Peer-to-Peer mentoring program
  • Selected as a district Change Champion in the roll-out of a new workforce scheduling system
  • As subject matter expert, created a project plan, determined operational processes, and facilitated group meetings to ensure a successful system implementation
  • Lead project manager for district adherence, responsible for managing 15 store measure owners, establishing project timelines, setting goals and expectations, and creating customized action plans for each store
  • Facilitated and led district meetings and conference calls

Executive Assistant Manager

Walgreens
01.2005 - 01.2011
  • Project Management: Assigned to Hawaii to ensure success of new store opening
  • Led project team in coordinating set-up, timelines and ensure project deadlines were met
  • Responsible for purchasing, merchandising and creating and tracking order schedules and delivery
  • Operations & Performance: Managed day-to-day operations and diverse priorities by delegating to deliver results
  • Seized opportunities to support and improve operational performance and increase contributions towards high-quality customer service and store’s success
  • Applied Walgreens purpose-driven leadership behaviors to address problems and structure team for success
  • Enabled team members to multitask and prioritize assignments to ensure customer needs were met with complete satisfaction
  • Merchandising, Inventory & Product Knowledge: Supervised merchandising and inventory management to ensure proper structure of new store
  • Built and utilized product knowledge to drive sales by offering tailored suggestions based on individual customer needs
  • Reviewed reports to understand, monitor and adjust inventory control to make the best use of limited space
  • Customer Experience: Functioned as a true customer advocate, anticipating and caring for specific needs
  • Proactively offered customer solutions and fostered relationships of trust and expertise
  • Developed a customer-focused team by providing support and mentorship to improve customer service delivery
  • Partnered with patient benefits department and insurances to help resolve customer complaints or appeals

Education

Business Administration And Management

San Diego Miramar College
San Diego, CA

Pharmacy Technician Certification -

Trinity High School
Yigo, Guam

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Training and mentoring
  • Team leadership
  • Team leadership and coaching
  • Outstanding communication skills
  • Recruitment and hiring
  • Goals and performance
  • Policies and procedures
  • Strategic thinker
  • Project management
  • Talent recruitment
  • Process improvements
  • Team building
  • Customer feedback analysis

Timeline

Store Manager

Walgreens
06.2024 - Current

Store Manager

Walgreens
01.2011 - 01.2023

Executive Assistant Manager

Walgreens
01.2005 - 01.2011

Pharmacy Technician Certification -

Trinity High School

Business Administration And Management

San Diego Miramar College

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Kishin Kuba