Kishira Seidman
Woodside,CA
Summary
Experienced Personal Banker with a track record of surpassing sales targets, generating new business. Known for cultivating strong customer relationships, resulting in a 98% satisfaction rating. Proficient in CRM software for efficient customer interaction tracking and account management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Associate Personal Banker
Wells Fargo Bank
San Francisco, CA
02.2019 - 02.2024
- Communication and Problem-Solving: Demonstrated exceptional communication and problem-solving skills while assisting a client in navigating a complex situation following the loss of a key executive. Effectively managed multiple system errors and provided timely updates to keep the client informed and reassured throughout the process. Successfully resolved the issue by updating the business profile and removing unauthorized individuals.
- Analytical and Critical Thinking: Proactively identified and prevented fraudulent activity by carefully analyzing a customer's transaction and recognizing suspicious patterns. Leveraged strong analytical skills to uncover discrepancies and safeguard company assets.
- Training and Compliance: Demonstrated effective leadership and training skills while managing a team during a period of managerial absence. Ensured compliance with regulatory standards through ongoing training, coaching, and audit preparation. Successfully led the branch through a successful audit inspection, showcasing strong leadership and risk management capabilities.
- Crisis Management: Maintained composure and took decisive action in response to a challenging customer interaction. Effectively diffused the situation, de-escalated tensions, and ensured the safety of staff and customers.
Retail Sales Associate
VF Corp
San Francisco, CA
12.2017 - 02.2019
- Cultivating Exceptional Customer Experiences: Consistently provide personalized service, tailoring recommendations to individual needs and actively addressing customer inquiries to foster loyalty and satisfaction.
- Demonstrating Product Expertise: Serve as a trusted advisor, sharing in-depth knowledge of The North Face's products and their applications. Effectively communicate product features, benefits, and performance to guide customers in making informed decisions.
- Driving Sales and Revenue: Exceed sales targets by proactively engaging customers, offering compelling product demonstrations, and effectively upselling to enhance the overall customer experience and maximize revenue.
- Contributing to a Brand-Centric Environment: Maintain a visually appealing and organized store environment, ensuring products are well-presented and easily accessible. Adhere to company standards and uphold the brand's values to create a positive and inviting atmosphere.
- Embracing a Collaborative Culture: Work collaboratively with team members to foster a positive and supportive work environment. Share knowledge, assist colleagues, and contribute to the team's overall success.
Barista
Starbucks
San Francisco, CA
02.2016 - 12.2018
- Delivering Exceptional Customer Experiences: Consistently provide personalized, high-quality service, ensuring each customer feels valued and appreciated. Actively listen to customer preferences, offer tailored recommendations, and resolve inquiries with efficiency and courtesy.
- Mastering Craftmanship: Demonstrate proficiency in crafting a diverse range of beverages, adhering to strict quality standards and customization requests. Maintain a clean and organized workspace, ensuring a seamless and efficient workflow.
- Contributing to Team Success: Collaborate effectively with team members to create a positive and supportive work environment. Share knowledge and expertise, actively participate in team discussions, and contribute to the overall success of the store.
- Embracing Brand Values: Represent the Starbucks brand with passion and integrity, embodying the company's commitment to ethical sourcing, community engagement, and environmental sustainability.
Education
Bachelor of Science - Finance
Southern New Hampshire University
Manchester, NH01.2024
Business Administration -
City College of San Francisco
San Francisco, CA01.2020
High School Diploma -
Phillip And Sala Burton High School
San Francisco, CA05-2015
Skills
- Risk Management
- Problem-Solving
- Precision
- Decision Making
- Organization
- Communication
- Leadership
- Banking
- Issues Resolution
- Attention to Detail
- MS Excel
- Upselling
- Transaction Processing
- Account Maintenance
- Banking Policies and Procedures
- Customer Service
- Opportunity Identification
- Relationship Building
- Customer Satisfaction
- Cash Handling
- Positive Attitude
- Rapport Building
Educationandlicenses
- Southern New Hampshire University, Manchester, NH, B.S. Finance, 05/23, 2024
- City College of San Francisco, S.F, C.A, Business Administration, 2017, 2020
- California Department of Insurance, 4099328, 01/21, 01/25
- California Secretary of State, Notary Public, 11/23, 11/27
Resumesummary - Summary
Accomplished Personal Banker with 5 years of experience in the financial services industry. Consistently exceeded sales goals by 15%, resulting in over $1 million in new business. Built strong relationships with customers, resulting in a 98% customer satisfaction rating. Proven ability to use CRM software to track customer interactions and manage accounts.
Certification
California Department of Insurance
Credential ID 4099328
Issued Jan 2021 | Expires Jan 2025
California Secretary of State
Notary Public
Issued Nov 2023 | Expires Nov 2027
Timeline
Associate Personal Banker
Wells Fargo Bank
02.2019 - 02.2024
Retail Sales Associate
VF Corp
12.2017 - 02.2019
Barista
Starbucks
02.2016 - 12.2018
Bachelor of Science - Finance
Southern New Hampshire University
Business Administration -
City College of San Francisco
High School Diploma -
Phillip And Sala Burton High School
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