Kishon Clarke
Temple,TX
Summary
Detail-oriented and customer-focused professional with over two years of experience in front desk operations within the insurance industry. Proven ability to provide exceptional service by effectively managing client interactions, scheduling appointments, and resolving inquiries. Skilled in handling cash transactions, maintaining accurate records, and supporting administrative functions. Known for fostering a welcoming environment and building strong relationships with clients through active listening and effective communication. Committed to enhancing operational efficiency and ensuring a positive client experience.
Overview
14
14
years of professional experience
Work History
Customer service representative
Walt Disney World Resort
Remote
11.2023 - Current
- Effective decision-making, problem-solving, and follow-up skills
- Respond to incoming contacts from customers professionally and efficiently
- Drive sales by offering to place orders and suggest complementary items based on customer needs and preferences
- Mitigate customer escalations through effective decision-making and problem-solving skills
- Excellent verbal and written business communication skills.
Deli Clerk
HEB Grocery store
Austin, Texas
11.2017 - 07.2023
- Demonstrated the ability to do multiple tasks, and work independently and with multiple people
- Produced quality products and services
- Responded to customer questions regarding product availability
- Followed recipes and customer requests to prepare meals
- Provided customers with fresh products and correct portion sizes to minimize shrinkage
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
Deli Manager
Randall's Grocery store
Austin, Texas
06.2016 - 08.2019
- Demonstrated the ability to do multiple tasks, and work independently and with various people
- Hired and coached employees in procedure and confidence building by delegating duties
- Produced quality products and services
- Collaborated well with others from a position of leadership
- Produced quality typed reports and correspondence
- In charge of taking a physical inventory each quarter
- Supervised a team of ten employees in a fast-paced establishment, maintaining a positive and productive atmosphere to enhance employee experience
- Cleaned and sanitized kitchen equipment, utensils, and workstations
- Priced and ordered food products, kitchen equipment, and food service supplies
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory
- Delegated work to staff, setting priorities and goals.
Front desk receptionist
Tip-friendly society
Mandeville, Jamaica
02.2011 - 06.2015
- Assisted with scheduling appointments for clients and visitors
- Greeted customers warmly and made them feel welcome
- Managed incoming and outgoing mail, courier services, faxes, and other correspondence
- Provided administrative support such as filing documents, photocopying, and scanning materials
- Handled cash transactions accurately, balancing the register at the end of each shift
- Resolved any customer complaints or issues in a timely fashion.
Education
Associate of Arts - Business Management
Penn Foster College
Arizona City, AZ12.2024
Skills
- Time management
- Cross-functional collaboration
- Team leadership
- Strategic planning
- Data analysis
- Microsoft Excel
Timeline
Customer service representative
Walt Disney World Resort
11.2023 - Current
Deli Clerk
HEB Grocery store
11.2017 - 07.2023
Deli Manager
Randall's Grocery store
06.2016 - 08.2019
Front desk receptionist
Tip-friendly society
02.2011 - 06.2015
Associate of Arts - Business Management
Penn Foster College
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