KISHOR ADHIKARI
Nottingham,MD
Summary
Experienced professional with a strong background in medical laboratory technology, software testing, human resources, and customer relations. Proven track record of surpassing goals, enhancing operational efficiency, and leading successful projects. Skilled in data analysis, process improvement, and collaborative teamwork. Thrives in fast-paced environments, excels at problem-solving and effective communication. Eager to leverage diverse skills and experience to contribute to your organization's growth and success.
Overview
5
5
years of professional experience
Work History
Lab Technician
The Johns Hopkins Hospital
10.2023 - Current
- Processed patient specimens according to priority and documented results.
- Maintained documentation on tests performed in lab.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Collaborated with other departments to establish cohesive laboratory operations.
- Inspected laboratory equipment to maintain good working condition for optimal results.
- Monitored testing procedures to meet criteria and maintain quality control.
- Prepared samples for analysis by performing complex sample preparation tasks.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Analyzed results using analytical software and created reports.
Desktop Support Technician
Per Scholas
06.2023 - 09.2023
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
Customer Service Representative
Perfume City
03.2022 - 05.2023
- Exceeded sales targets by motivating team members and promoting strategic products
- Implemented policies to enhance operational efficiency and team productivity
- Interacted with customers to assess needs and provide recommendations
- Managed daily transactions, generated reports, and improved customer service processes.
- Responded proactively and positively to rapid change.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Automation Software Tester
Tata Consultancy Services
11.2021 - 01.2022
- Wrote automated test suite for product and provided test coverage analysis.
- Coordinated work with various teams to solve problems and improve efficiency for software testing and automation.
- Developed, implemented and maintained automated testware for scripts, functions and programs to boost testing efficiency.
- Supported test review, defect control and configuration management within delivery pipeline.
- Assessed software bugs and compiled findings along with suggested resolutions for development team members.
- Created satisfied customers by providing attentive customer service and quick problem solving.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
Customer Care Executive
Magic Suppliers
03.2020 - 10.2021
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Provided customers with updates and periodic statements on service developments and changes in trends.
- Communicated with customers to identify needs and expectations.
- Resolved concerns with products or services to help with retention and drive sales.
- Developed and implemented customer care policies, procedures and regulations necessary to satisfy customer base.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Human Resources Associate
Amazon Fulfillment Center
09.2019 - 02.2020
- Gathered personnel records from employees from each department.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Developed and coordinated employee training programs to improve productivity and performance.
- Advocated for staff members, helping to identify and resolve conflicts.
- Collaborated with managers to identify and address employee relations issues.
- Developed and implemented onboarding and orientation programs for new employees.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
Education
Bachelor of Arts in Sociology And Anthropology - Social Sciences
Tribhuvan University
Kathmandu, Bagmati Province01.2015
Skills
- Specimen Processing
- Laboratory Testing
- Data Analysis
- Prioritization
- Customer Service
- Administrative Support
- Technical Support
- Problem-solving abilities
- Human Resources Support
Timeline
Lab Technician
The Johns Hopkins Hospital
10.2023 - Current
Desktop Support Technician
Per Scholas
06.2023 - 09.2023
Customer Service Representative
Perfume City
03.2022 - 05.2023
Automation Software Tester
Tata Consultancy Services
11.2021 - 01.2022
Customer Care Executive
Magic Suppliers
03.2020 - 10.2021
Human Resources Associate
Amazon Fulfillment Center
09.2019 - 02.2020
Bachelor of Arts in Sociology And Anthropology - Social Sciences
Tribhuvan University
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