Summary
Overview
Work History
Education
Skills
Performance Ratings
References
Timeline
Generic

KISHORE TIWARY

Buffalo Grove,IL

Summary

Passionate Technology Leader with 25+ years of IT experience in Healthcare, Pharmacy Benefit Management, Financial and Professional Services. Enthusiastic in solving business problems with expertise on various Technology Platforms, Software Design, Development, and Implementation. A proven track record of leading and efficiently executing large size initiatives or a team with a positive impact on organizational goals and objectives.

Overview

27
27
years of professional experience

Work History

Lead Director, PSS Tech Advancement

CVS Health
04.2021 - Current
  • Help develop PSS strategy and technology roadmap in collaboration with tower strategy leads, PMO, digital and data organizations
  • Partner with Enterprise Architecture as part of Vibrancy programs, representing PSS to drive technology standards and guardrails in areas of Cloud, Systems Architecture, API Strategy, Tools, and Tech Debt Management
  • Identify common capabilities and synergies across value pools to promote reuse. Seek out enterprise capabilities and and raise awareness with leadership for action where there are gaps.
  • Partner with Business Architecture and PMT (Portfolio Management Transformation) to provide concrete architecture guidance for technology investments rationalization within Value Pool structure
  • Work as a strategy lead and an architect for Member & Provider Value Pool, focusing on Member Experience Transformation initiatives. Also support Client Engagement Value Pool for any client services or inquiries
  • Lead solution architecture team under PSS Tech Advancement supporting PSS key initiatives including Member Experience Transformation, Omni Pharmacy, Compass, PBM Chat, Intelligent Agent, CTE (Client Testing Environment) etc.
  • Lead PSS Cloud Migration Program and migrated 220+ PSS Applications from on-Prem data center to Microsoft Azure platform. Also migrated 60 additional applications out of PCF (Pivotal Cloud Foundry) to Azure & Open Shift Platform including 22 TUF products (handful remains in-progress and targeted for Q2 2024)
  • Strong executive leadership presence thru various communication forums, including monthly roadmap update to business SVPs with PSS CDTO, monthly technology portfolio review and operating review with PSS ITLT, various Steering CO meetings like Cloud Steering CO, Portfolio Rationalization, Contact Center, Engineering Excellence and Creative Design.

Lead Director and Chief Architect, MMCS

CVS Health
04.2019 - 04.2021
  • Chief Architect for MMCS (Mail Member & Customer Services) supporting 60+ applications across the tower
  • Build and maintain roadmap for all key systems under MMCS tower
  • Implement AI/ML technologies for Mail Order SIG automation process leveraging Python programming with Tensor Flow, Keras to increase auto-translation efficiency by 30%
  • Implement Computer Vision AI technology for Specialty Fax Workflow system leveraging Form Recognizer and Text Analytics features to automate fax intake process.

Lead Director, Advisor/Technical Lead Role, Mail

CVS Health
05.2001 - 04.2018
  • Core team member in setting up PCF (Pivotal Cloud Foundry) platform and launching first application to on-Prem Cloud Platform. Effort applauded by CIO in the Townhall
  • Help build Architecture Roadmap, Application Assessments, and IT strategies for MAIL systems
  • Lead larger programs and initiatives like Aetna Integration that involved 260+ team members across 30+ application teams & vendors
  • This integration provided 388K Aetna members a seamless experience and exceeded the baseline synergy from $7.3M to $13.6M
  • SME for critical MAIL functionalities including LINKS Web App, Rx Entry, Order Entry, Imaging modules, E-Prescribing, Imaging Services, Decision Engine, Mail Web Services, Validation Engine, ESL interfaces, OMS, Enterprise DUR, PGI Faxes, Payment Processing, Rolecode setup, and many more
  • SME for S&C initiatives and vulnerabilities remediation effort, including PCI certification, SOX Auditing, FTC Logging and Certificates
  • Review Capacity Plan, DR Plan, ASDs, FIM, Firewall Rules etc
  • Provide support for any escalated issues including P1/P2 and SENs. Help with RCA and build DEPs.

Consultant

Tata InfoTech for GE Capital
06.1997 - 05.2000
  • Worked for GE Capital in Japan to consolidate its financial systems across multiple platforms including Unisys and Hitachi.

Education

Skills

  • Cloud : Azure, GCP, Kubernetes
  • Strategic Planning
  • API, Event Driven Architecture
  • Team Management
  • J2EE, Microservices, Springboot
  • Creativity and Innovation
  • AI/ML technologies
  • People Management
  • IBM Mainframe, IBM midrange
  • Verbal and written communication
  • DB2, SQL, MongoDB, NoSQL

Performance Ratings

  • 2023 Performance: Exceptional Performance (5/5)
  • 2022 Performance: Exceptional Performance (5/5)
  • 2021 Performance: High Performance (4/5)
  • 2020 Performance: Exceptional Performance (5/5)


References

  • Jim Grubisic, VP IT, Aetna Information Services, James.Grubisic@CVSHealth.com
  • Yogesh Bhagat, VP Digital Engineering, Digital, Yogesh.Bhagat@CVSHealth.com
  • V P Krishnan, Exec Director, PSS Architecture, Vilayanur.Krishnan@CVSHealth.com

Timeline

Lead Director, PSS Tech Advancement

CVS Health
04.2021 - Current

Lead Director and Chief Architect, MMCS

CVS Health
04.2019 - 04.2021

Lead Director, Advisor/Technical Lead Role, Mail

CVS Health
05.2001 - 04.2018

Consultant

Tata InfoTech for GE Capital
06.1997 - 05.2000

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KISHORE TIWARY