Kishore Kumar Ankam

8+ years of diverse experience in Information Technology with emphasis on Quality Assurance, System Testing of Web and Client/Server based applications in multiple industries such as Healthcare and Finance. Full life cycle experience in testing process (Requirements, Test Plan, Test Design, Design Reviews, Code Reviews, Test Cases preparation, Test Execution, Test Reports). Proficient in analyzing Business Requirements, System Requirement Specifications (SRS), Functional Requirement specification (FRS), Design Documents to formulate Test Plans, Test Strategies, and Test Cases. Proficient in testing tools such as Cyara, QC/ALM, Test Rail, and defect tracking software such as JIRA, Rally. Extensively involved in Business Functional Testing, Backend testing, System Testing, Cross-Browser testing and Regression Testing. Exposure to all stages of Software Development Life Cycle (SDLC), Software Test Life Cycle (STLC), and software development methodologies such as Agile and Waterfall. Prepared reports like Defect Statistics and Tracking, Weekly and daily status reports. Experience in handling multiple projects simultaneously and in prioritizing and delivering them according to strict deadlines. Able to work in a Team as well as independently producing desired results. Strong Analytical Skill, mindset, multi-tasking, problem solving and ability to quickly learn new tools and technology.

• Performed Various IVR Testing like validating the Routing strategies, Hoop, holiday Messages and Closed Messages, Agent Routing and Queue Treatment using CYARA. Tested the IVR Call flows, Call Routing and Agent Desktop behavior for complete call flows. Experience with Call Center Technology Solutions (CTI Solutions, Call Routing, Call Recording, Agent Interface). Designing and executing IVR test Scripts using CYARA test automation tool. Logging and tracking the Defects and bugs using Rally / Jira. Actively participating in Scrum calls and retrospect meetings. Support the release night validations and regression testing after code deployment.