Kishtaya Smith
Cordova,TN
Summary
Dynamic professional with a proven track record at Cummins, enhancing departmental efficiency and customer satisfaction through expert knowledge of shipping software and continuous improvement initiatives. Excels in problem-solving and critical thinking, demonstrating a friendly, positive attitude and a commitment to teamwork. Skilled in computer applications and adept at driving operational excellence.
Overview
19
19
years of professional experience
Work History
Prime Inc
Truck Driver
01.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked well in a team setting, providing support and guidance.
Lead Shipping Clerk
Cummins
01.2015 - 12.2021
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Maintained accurate computer records of materials weights, bill amounts, and identified variances.
- Implemented innovative performance metrics tracking system for continuous improvement initiatives in the department''s operations.
- Increased overall departmental efficiency with expert knowledge of various shipping software systems and data entry tools.
- Played an instrumental role in identifying opportunities for process improvements within the department which resulted in reduced lead times and increased customer satisfaction.
- Reduced shipping errors and delays by closely monitoring inventory levels and coordinating with warehouse personnel.
- Served as a liaison between sales representatives, customers, suppliers, carriers, maintaining open lines of communication throughout the entire shipping process.
- Contributed to increased productivity by training new team members on best practices for shipping operations.
Correctional Officer/Recreational Supervisor
Washington County Sheriff Department
03.2012 - 12.2014
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Conducted routine and emergency head counts.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Completed intake paperwork, fingerprints, and searches.
- Observed behavior of residents individually and in groups.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
- Booked new inmates into facility and processed inmates for release.
- Interviewed inmates to obtain information and assess needs.
- Received and accounted for personal possessions and determined inmate work assignments.
Assistant Store Manager
Double Quick
01.2008 - 02.2012
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Lead Supervisor
Faurecia Automotive Seating
01.2006 - 03.2008
- Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.
- Assisted upper management in achieving long-term company objectives with timely execution of key projects.
- Instructed employees on proper cleaning and sanitation of equipment and surfaces.
- Championed employee development by offering regular training opportunities, supporting professional growth, and cultivating a culture of learning.
- Delivered superior customer service in every interaction and skillfully resolved conflicts.
- Collaborated with cross-functional teams on various initiatives to optimize operational performance across departments.
- Reduced employee turnover rate by creating a positive work environment and offering opportunities for professional growth.
- Learned every team members' role to offer skilled backup during shortages and high-volume periods.
- Played an instrumental role in recruiting top talent to build a highly skilled workforce capable of meeting diverse company needs.
- Trained personnel to develop new team leads for [Type] department needs.
- Supervised entire production process, from incoming materials and line preparation to quality assurance inspections and product shipping.
- Established clear lines of communication within the team, fostering collaboration and teamwork.
- Ensured smooth daily operations by addressing unforeseen challenges promptly and proactively.
Education
Elementary Education
Delta State University
Cleveland, MS12-2025
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Dependable and responsible
- Multitasking
- Flexible and adaptable
- Active listening
- Organization and time management
- Decision-making
- Calm under pressure
- Problem resolution
- Verbal communication
- Attention to detail
Timeline
Prime Inc
Truck Driver
01.2021 - Current
Lead Shipping Clerk
Cummins
01.2015 - 12.2021
Correctional Officer/Recreational Supervisor
Washington County Sheriff Department
03.2012 - 12.2014
Assistant Store Manager
Double Quick
01.2008 - 02.2012
Lead Supervisor
Faurecia Automotive Seating
01.2006 - 03.2008
Elementary Education
Delta State University
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