Kishyia Barringer
Port Saint Lucie
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations. Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering 8 years of experience providing quality administrative support to clients.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Customer Service Manager
Dedication To Community
12.2022 - Current
- Resolve customer complaints while prioritizing customer satisfaction and loyalty.
- Take ownership of customer issues and follow problems through to resolution.
- Train and regularly mentor associates on performance-oriented strategies and customer service techniques.
- Collaborate with upper management to improve customer service processes and support structures company-wide.
- Actively listen to customers, handle concerns quickly and escalate major issues to supervisor.
- Keep accurate records to document customer service actions and discussions.
Virtual Assistant
Upworks Work From Home
01.2019 - 12.2022
- Conferred with customers by telephone, chat or email to provide information.
- Completed business correspondence, transcription, and data entry.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Kept extensive contact list updated with new contacts and changes to existing contacts.
Data Entry Clerk
Patterson Pope
11.2015 - 03.2020
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Verified accuracy of data entered into system to produce error-free reports.
Education
Associate of Arts - Administrative Services
Central Piedmont Community College
Charlotte, NC05.2017
Skills
- Time Management
- Staff Management
- Customer Service
- Cash Handling
- Plan Projects
- Call Center Strategy
- Negotiation and Conflict Resolution
- Customer Experience Management
- Research
- Administration and Reporting
- Customer Relations
- Document and File Management
- Multitasking and Time Management
Timeline
Customer Service Manager
Dedication To Community
12.2022 - Current
Virtual Assistant
Upworks Work From Home
01.2019 - 12.2022
Data Entry Clerk
Patterson Pope
11.2015 - 03.2020
Associate of Arts - Administrative Services
Central Piedmont Community College
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