Kiskendrell Lowe
Texas City,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in service industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing client rapport. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Online Chat Representative
The CE Shop
01.2023 - Current
- Responded to customer inquiries and provided accurate information about products and services via live chat.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Monitored customer conversations and provided timely, knowledgeable assistance.
- Handled inbound customer chat conversations from various websites.
- Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
- Assisted customers with order placement, product returns and order tracking.
- Assisted department with email-based and phone support when call center was busy or short-staffed.
- Asked open-ended questions to determine which products or services would be best fit for customer's needs.
- Assisted team leader with coaching and mentoring of new employees.
- Cultivated relationships with new customers and maintained good partnerships with existing clients.
- Developed exemplary writing skills through continued correspondence with upwards of 150 customers per day.
Customer Service Representative
The CE Shop
11.2020 - Current
- Handled customer inquiries and suggestions courteously and professionally
- Answered constant flow of customer calls with minimal wait times
- Utilized customer service software to manage interactions and track customer satisfaction
- Tracked customer service cases and updated service software with customer information
- Developed and updated databases to handle customer data
- Reached out to customers after completed sales to suggest additional service or product purchases
- Responded to customer requests for products, services, and company information
- Investigated and resolved customer inquiries and complaints quickly
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management
Assistant Manager, Lead
Al's Formal Wear
04.2017 - 02.2020
- Assisted the Retail Store Manager in planning and implementing strategies to attract customers
- Coordinated daily customer service operations (e.g
- Sales processes, orders and payments)
- Tracked the progress of weekly, monthly, quarterly and annual objectives
- Monitored and maintained store inventory
- Evaluate employee performance and identify hiring and training needs
- Supervise and motivate staff to perform their best
- Coached and supported new and existing sales associates
- Monitored retail operating costs, budgets and resources
- Suggest sales training programs and techniques
- Communicate with clients and evaluate their needs
- Analyzed consumer behavior and adjust product positioning
- Handled complaints from customers
- Researched emerging products and use information to update the store's merchandise
- Created reports, analyzed and interpreted retail data, like revenues, expenses and competition
- Conducted regular audits to ensure the store is function able and presentable
- Made sure all employees adhere to company's policies and guidelines
- Acted as our store's representative and set an example for our staff
- Cash room/Admission
Receiving Manager
IMPRESSION BRIDAL
06.2015 - 04.2016
- Greeted customers and ascertain what each customer wants or needs
- Described merchandise and explain use, operation, and care of merchandise to customers
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Computed sales prices, total purchases and receive and process cash or credit payment
- Answered questions regarding the store and its merchandise
- Prepared sales slips, shipping slips and sales contracts
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Maintained records related to sales store sales and merchandise
- Place special orders or call other stores to find desired items
- Prepared merchandise for purchase or rental
- Exchanged merchandise for customers and accept returns
- Sell or arrange for delivery, insurance, financing, or service contracts for merchandise.
Teller II
AMEGY BANK
04.2013 - 06.2015
- Cashed checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds
- Received checks and cash for deposit, verify amounts, and check accuracy of deposit slips
- Entered customers' transactions into computers to record transactions and issue computer-generated receipts
- Balanced currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines
- Examined checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents
- Ordered a supply of cash to meet daily needs
- Received and count daily inventories of cash, drafts, and travelers' checks
- Prepared and verify cashier's checks
- Carried out special services for customers, such as ordering bank cards and checks
- Processed transactions such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits
- Identify transaction mistakes when debits and credits do not balance
- Resolved problems or discrepancies concerning customers' accounts
- Explain, promote, or sell products or services such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations
- Compose, type, and mail customer statements and other correspondence related to issues such as discrepancies and outstanding unpaid items
- Performed clerical tasks such as typing, filing, and microfilm photography
- Examined checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
Administrative Assistant/Office Manager
HELPING HANDS
06.2011 - 07.2012
- Answered and directed phone calls
- Organized and scheduled meetings and appointments
- Submitted and reconciled expense reports
- Prepared and mail all company packages
- Receive and distribute incoming mail
- Assisted in bookkeeping and accounting
- Inventory office and business supplies
- Maintained payroll information, update payroll records by reviewing and approving changes in exemptions, insurance coverage, savings deductions, and job titles, and department/ division transfers
- Paid employees by directing the production and issuance of paychecks or electronic transfers to bank accounts.
Education
Bachelor of Science - Interdisciplinary Studies
LIBERTY UNIVERSITY
Lynchburg, VACertificate in Administrative Support - undefined
COLLEGE OF THE MAINLAND
Texas City, TXSkills
- High-Volume Environments
- Cultural Awareness
- Customer Relationship Management (CRM) Software
- Productivity Standards
- Client Satisfaction
- Understanding Customer Needs
- Documentation
- Communications Support
- Call Control
- Invoice Preparation and Processing
- Account Changes
- Customer Account Management
- Livechat Messaging
- Trained in Salesforce
- Problem Resolution
- POS Systems and Ordering Platforms
- Writing Skills
- Document and Records Management
- Complex Product Knowledge
- First-Tier Technical Support
- Administrative and Office Support
- Accounts Payable and Accounts Receivable
- Professional Relationships
- Call Volume and Quality Metrics
Certification
customer service (10+ years)
etiquette (5 years)
filing (2 years)
Ms office (10+ years)
problem solver (10+ years)
Receptionist (3 years)
Retail sales (10+ years)
Team player (10+ years)
telephone (Less than 1 year)
Timeline
Online Chat Representative
The CE Shop
01.2023 - Current
Customer Service Representative
The CE Shop
11.2020 - Current
Assistant Manager, Lead
Al's Formal Wear
04.2017 - 02.2020
Receiving Manager
IMPRESSION BRIDAL
06.2015 - 04.2016
Teller II
AMEGY BANK
04.2013 - 06.2015
Administrative Assistant/Office Manager
HELPING HANDS
06.2011 - 07.2012
Bachelor of Science - Interdisciplinary Studies
LIBERTY UNIVERSITY
Certificate in Administrative Support - undefined
COLLEGE OF THE MAINLAND
customer service (10+ years)
etiquette (5 years)
filing (2 years)
Ms office (10+ years)
problem solver (10+ years)
Receptionist (3 years)
Retail sales (10+ years)
Team player (10+ years)
telephone (Less than 1 year)
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