Kissie Gonzalez
Holyoke,MA
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
26
26
years of professional experience
Work History
PCA/Home Health Aide
Advanced Home Care Services
03.2020 - Current
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
Cooking Service
James Madison University
02.2012 - 08.2012
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Housekeeping
Massanutten Vacations
02.2012 - 06.2012
- Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
- Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
- Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
- Maintained high levels of safety awareness while using chemicals, equipment, and tools during daily tasks.
Accountant
Shekinah Christian Church
08.2010 - 10.2010
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
Accountant
Centro Distribucion Voic
05.2003 - 09.2005
- Handled day-to-day accounting processes to drive financial accuracy.
- Gathered financial information, prepared documents, and closed books.
- Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
Cashier
SAMS Club
05.1999 - 01.2003
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Accountant Assistant -
Trinity College of Puerto Rico
Ponce, Puerto Rico 02-2007
Bakery Certificate - Bakery
Academy Serrant
Ponce Puerto Rico 01-2006
High School Diploma -
Esc Nocturna Neuman Gandia
Ponce PR12-1996
Skills
- Vital signs monitoring
- Sterilization techniques
- Healthy meal preparation
- Basic nursing care
- Patient relationship building
- Preparing meals
Languages
English
Limited Working
Spanish
Full Professional
Timeline
PCA/Home Health Aide
Advanced Home Care Services
03.2020 - Current
Cooking Service
James Madison University
02.2012 - 08.2012
Housekeeping
Massanutten Vacations
02.2012 - 06.2012
Accountant
Shekinah Christian Church
08.2010 - 10.2010
Accountant
Centro Distribucion Voic
05.2003 - 09.2005
Cashier
SAMS Club
05.1999 - 01.2003
Accountant Assistant -
Trinity College of Puerto Rico
Bakery Certificate - Bakery
Academy Serrant
High School Diploma -
Esc Nocturna Neuman Gandia
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