Kissie Parrott
Rahway,NJ
Summary
Detail-oriented professional with strong problem-solving skills and a proven ability to manage high-stress situations effectively. Committed to enhancing operations and delivering excellent customer service.
Dependable team player with over 15 years of experience in healthcare and pharmacy operations. Skilled in communication and process improvement, contributing to streamlined workflows and enhanced patient satisfaction. Ready to leverage expertise to support organizational goals.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Pharmacy Payment Poster
RWJBarnabas Health Infusion and Specialty Pharmacy
603 Montrose Ave
11.2017 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Analyzed customer complaints to identify trends, leading to strategic recommendations for process improvements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Participated in training programs to enhance product knowledge and customer service skills.
- Investigated and resolved customer inquiries and complaints quickly.
- Proved successful working within tight deadlines and a fast-paced environment.
Sr Emergency Room Registrar
Trinitas Hospital
225 Williamson St
04.2001 - 11.2017
- Managed patient registration processes efficiently to ensure seamless emergency room operations.
- Verified insurance information and collected co-pays to facilitate billing accuracy.
- Utilized electronic medical records systems to update patient information promptly.
- Coordinated with medical staff to prioritize urgent cases for timely care delivery.
- Trained new registrars on hospital protocols and software systems for operational readiness.
- Supervised registration team, ensuring compliance with healthcare regulations and policies.
Education
Help Desk Certification - Help Desk Analyst
The Cittone Institute
Edison06-2001
Certification - Business
Union County College
Elizabeth06-2000
High School Diploma -
Elizabeth High School
Elizabeth, NJ06-1997
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- I create a monthly spreadsheet to keep track of all the total amounts that has been posted, and reconciled
- Create a spreadsheet for all credit card transactions done in Chase Banking Merchant
- Post all payments from all the insurance companies and patient payments
- Download all the remittances for each insurance company from numerous websites
- Process patient credit cards when needed
- Research in the system for missing payments
Certification
Help Desk Analyst Certification
Timeline
Pharmacy Payment Poster
RWJBarnabas Health Infusion and Specialty Pharmacy
11.2017 - Current
Sr Emergency Room Registrar
Trinitas Hospital
04.2001 - 11.2017
Help Desk Certification - Help Desk Analyst
The Cittone Institute
Certification - Business
Union County College
High School Diploma -
Elizabeth High School