Summary

Overview

Work History

Education

Skills

Attributes

References

Timeline

Kissly Ledezma

Phoenix,AZ

Summary

Bilingual professional with extensive experience in patient care and medical documentation at Advanced Spine and Pain. Demonstrated ability to multitask and facilitate effective communication, contributing to efficient clinic operations. Certified chiropractic assistant with expertise in post-surgical rehabilitation, focused on improving patient experiences and outcomes.

Overview

years of professional experience

Work History

Chiropractic Assistant/Post Op Care

Advanced Spine and Pain

09.2024 - Current

Assist with chiropractic and physical therapy treatments, including patient preparation and exercise guidance.
Provide post-op care to patients receiving spinal injections under sedation.
Manage front desk duties such as scheduling, checking in and out patients, and answering phones.
Handle patient paperwork and medical documentation to ensure accurate records.
Float between departments to support clinical and administrative operations.

Patient Service Representative

Abrazo Medical Group

06.2023 - 05.2024

Registered new patients, and collected insurance and personal information.
Scheduled, rescheduled, and canceled appointments.
Verified insurance eligibility, benefits, and referrals.
Registered new patients and collected insurance and personal information.

Chiropractic Assistant/Manager

Goodyear Chiropractic and Naturopathic

02.2022 - 04.2023

Managed front desk operations, including patient intake and appointment scheduling.
Oversaw billing processes, insurance claims, and patient account management.
Supervised staff training, addressing schedules and performance issues.
Conducted x-rays and communicated findings to Spanish-speaking patients.
Ensured seamless daily operations of clinic through effective coordination.

Purchasing Assistant

Mirror Works

04.2020 - 11.2021

Tracked and processed purchase orders to ensure timely fulfillment.
Maintained accurate records for invoices and supplier agreements.
Communicated effectively with suppliers regarding order status and deliveries.

Cashier Supervisor

Marshalls

08.2018 - 10.2020

Operated register while assisting customers with transactions and inquiries.
Managed returns, exchanges, and inventory stocking to maintain optimal product availability.
Trained and supervised cashiers, ensuring precise cash handling procedures.
Balanced cash drawers daily and coordinated effectively with store departments.