Kissna K. Smith
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
7
7
years of professional experience
Work History
Purchasing Assistant
RJB Hotel Supplies
04.2019 - 10.2024
- Purchased new products and oversaw inventory stocking and availability.
- Verified receipt of items by comparing items received to items ordered and resolved shipment order errors with suppliers.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Processed purchase orders and invoices in accordance with company procedures.
- Reviewed purchasing trends and forecast demand for inventory planning and replenishment.
- Maintained documentation for all purchases.
- Worked with departments to find new and better items to fulfill diverse needs.
- Conducted research, identifying potential vendors and better pricing options.
- Collaborated with internal departments to identify and manage demand for material and services.
- Accepted and processed supply requests from staff, and placed orders per procedures.
- Analyzed and reported on inventory levels to determine purchasing requirements.
Store Attendant
RJB Hotel Supplies
09.2017 - 04.2019
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Helped customers complete purchases, locate items.
- Assisted customer by locating items, processing payments, and carrying out purchases.
- Operated POS systems to accurately process customer purchases.
- Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
- Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
- Provided correct change for purchases to avoid customer confusion or disputes.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Managed efficient cash register operations.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Recommended complementary purchases to customers, increasing revenue.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Developed strong rapport with customers and created positive impression of business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Assisted customers by answering questions and fulfilling requests.
Education
Associate of Science - Business Administration
Sir Arthur Lewis Community College
Morne Fortune, Castries12-2017
High School Diploma -
St. Joseph's Convent
Cedar's Road, Castries06-2015
Skills
- Exceptional communication
- Customer service expertise
- Strong interpersonal skills
- Calendar Management
- Cash Handling
- Transportation Coordination
- Reservation Management
- Local Area Knowledge
- Effective problem solving
- Accurate record keeping
- Conflict Resolution
- Personal information protection
- Excellent Multitasking
- Telephone Etiquette
Languages
creole
Timeline
Purchasing Assistant
RJB Hotel Supplies
04.2019 - 10.2024
Store Attendant
RJB Hotel Supplies
09.2017 - 04.2019
Associate of Science - Business Administration
Sir Arthur Lewis Community College
High School Diploma -
St. Joseph's Convent
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