Kisston Carter-Lockey
Rock Hill,SC
Summary
Human services professional with comprehensive experience addressing diverse client needs and implementing effective support strategies. Strong focus on collaboration, adaptability, and achieving results. Skilled in case management, crisis intervention, and community outreach. Known for reliability and maintaining high standards in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Human Services Specialist II
Chester County Department of Social Services
03.2022 - Current
- Processed applications and followed strict procedures to keep sensitive data confidential.
- Met with clients to conduct assessments of current situations and establish what needs to address.
- Preserved accurate case documentation, ensuring compliance with regulatory requirements and agency policies.
- Provided crisis intervention services, deescalating tense situations and connecting individuals to appropriate support systems.
- Advocated for victims during difficult situations by handling various tasks, including filing police reports, and scheduling drug tests and forensic exams.
- Supervised visits between children and parents at various sites by setting up age-appropriate activities and maintaining safety of all participants.
Patient Access Consultant
AmerisourceBergen
02.2019 - 06.2024
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Enhanced communication among team members to foster collaborative and supportive work environment.
Cashier Team Lead
Walmart
06.2016 - 06.2022
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Education
Master of Arts - Marriage And Family Therapy
Liberty University
Lynchburg, VA05-2018
Bachelor of Science - Psychology
Lander University
Greenwood, SC12-2014
Skills
- Written and verbal communication
- Client needs assessments
- Interviewing skills
- Multicultural competence
- Ethical practice
Languages
English
Full Professional
Timeline
Human Services Specialist II
Chester County Department of Social Services
03.2022 - Current
Patient Access Consultant
AmerisourceBergen
02.2019 - 06.2024
Cashier Team Lead
Walmart
06.2016 - 06.2022
Master of Arts - Marriage And Family Therapy
Liberty University
Bachelor of Science - Psychology
Lander University
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