Kissy Womack

* Advanced deposits ,Balance House, Record Revenue

* Continued training done with all associates.

* Communicate with all department managers on continuing basis. Especially the communication with Night Audit each evening/morning.

* Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints or ensure service recovery.

* Be very familiar with the hotel computer system for training maintenance and trouble shooting.

* Complete weekly supply inventories to ensure adequate pars of such.

* Complete rate discrepancy report and make needed changes.

* Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.

* Prepare group information sheets.

* Complete check-out with balance report.

* Complete credit check daily.

* Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.

• Oversee front office overnight operations including front desk agents, night audit team Engineering and Loss Prevention team
• Understands employee and guest satisfaction results and develop game plans to attack need areas and expand on the strengths using guest service scores
• Interact with guests to obtain feedback on service and handle complaints
• Assists/teaches the team scheduling against guest and hours/occupied room goals during sell out days using lightspeed
• Room Reconciliation to ensure housekeeping inventory daily
• Run in house reports to ensure credit card authorizations are complete and MOP have been taken at check in
• Complete High Balance report to settle balances for daily departures
• Complete schedules using atlas timing system and correct missed punches to teams timecards
• Work closely with team supervisor to cross train team to ensure tasks are completed in any employer’s absence and to complete daily checklist
• Interviews and assists in making hiring decisions
• Assign rooms for incoming VIP ‘s and Ambassador elite guest, also provide welcome amenity
• Champion of Green Mobile Score Card, increasing guest contactless Journey Score by 14 points YOY with score of 112 for the year

• Greet patients, families, visitors to the facility and keep patients informed of wait time
• Gathers all patient demographics information, individual or insurance company responsible for payment, insurance verification
• Enters patient information for Check in and routing to appropriate department
• Checks patients out, collects payment, gives receipts, and balances cash drawer
• Files charts, all documents and correspondence
• Responds to requests for information from medical records file requested by Physicians
• Comply with all HIPPA regulations to maintain patient privacy.

• Point of contact for all parents, answer all questions and provided assistance concerning ABA services and visit issues when necessary
• Maintained ABA waiting list, Check in all daily patients and collect payments owed for visit co-pay or co insurance using EHR system
• Verified insurance, obtain authorizations, submit medical records for insurance denial and await payment for all visits ,request prescriptions and referrals when needed for insurance purposes
• Participated in monthly meetings to obtain monthly goal of patient’s referrals and check in ratios
• Scheduled initial patients’ evaluations, communicate with referring providers and provide parents with adequate information for their initial therapeutic visits.

• Serves as lead on intake processes in clinics, which involves responsibilities for performance in Sexually Transmitted Diseases/HIV, Reproductive Health, Immunization, Programs
• Utilizes (EHR) medical record system for 100 +patients daily to schedule clients appointments based on service requested
• Prepare all necessary forms needed for operation of clinic
• Verify Private insurance, Medicare and Medicaid using eligibility reports daily
• Completes batch and reconciliation on a daily basis.