Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Server

Kistan Aqrawi

Arlington,VA

Summary

Dependable employee successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

2
2
years of professional experience

Work History

Server

Fogo De Chao
10.2022 - 12.2022
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Answered customers' questions, recommended items and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Cashier

Dick's Sporting Goods, Inc
03.2022 - 09.2022
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Collected and authorized payments of guests.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Food Runner

Crazy Aunt Helen's
09.2021 - 02.2022
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Delivered correct food items to tables according to order documentation.
  • Garnished dishes and quickly delivered items to customers, minimizing wait times.
  • Cleared tables immediately after guests left in preparation for next party.
  • Trained and mentored newly hired employees to explain process flow and safety procedures.
  • Answered questions from restaurant patrons regarding menu items.
  • Organized and replenished supplies at food stations to optimize team performance.
  • Sanitized tables and followed proper cleaning methods to avoid food borne illnesses.
  • Maintained kitchen productivity, guaranteeing timely preparation and serving of dishes in alignment with customer specifications.
  • Assisted servers with table settings and beverage refills to support high-volume shifts.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Selected food items from serving or storage areas and placed in dishes, on serving trays or in takeout bags
  • Enhanced dining room operations by removing empty dishes, glassware and silverware to shorten bussing times.
  • Refilled condiments on each table between guests or during slow periods.

Cashier

Staples
02.2021 - 08.2021
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

Smoothie Maker

Smoothie King
08.2020 - 01.2021
  • Maintained, operated, set up, and cleaned food preparation equipment.
  • Operated POS system for quick order entry and cash drawer accuracy.
  • Communicated special requests and coordinated daily tasks working with teammates.
  • Created quality beverages for customers following recipes and presentation standards.
  • Contacted supervisor to notify of low product stock or other concerns.
  • Replenished ingredients, moving from cold or frozen storage to preparation area.
  • Followed health, safety, and sanitation guidelines with proper handwashing, food storage, and sanitization.
  • Took customer orders and accurately processed in system.
  • Explained product details to share ingredients, allergens or preparation methods.
  • Kept balanced cash register, performing speedy calculations and proactively identifying and correcting errors.
  • Cut, diced, and chopped fresh ingredients and toppings for smoothies.
  • Prepared and served juices and blended drinks.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.

Education

No Degree - Business

NOVA Community College
Alexandria, VA
01.2024

High School Diploma -

Wakefield High School
Arlington, VA
06.2022

Skills

  • Covid Symptom Screening
  • Order Accuracy and Delivery
  • Food and Beverage Service
  • PPE Guideline Compliance
  • Menu Memorization and Presentation
  • Special Requests and Substitutions
  • Customer Service and Rapport
  • Conflict and Complaint Resolution
  • High-Volume Dining
  • Transactions and Cash Handling
  • Dining Room Cleaning and Upkeep
  • Cool Under Pressure
  • Table Bussing

Languages

English
Native or Bilingual
Kurdish
Native or Bilingual
Spanish
Native or Bilingual

Additional Information

I am an eighteen year old college student at NOVA community college in Alexandria, VA. I study business management and administration. After my two years have completed in January of 2024, I am transferring to attend George Mason University in Fairfax,VA. I graduated from Wakefield High School in Arlington, VA June of 2022. I graduated with a 4.0 and was an ap student as well as being the captain of the varsity cheerleading team all four years. I am a hard worker and dependable. I am a good communicator and I love being social I am open minded and love meeting new people. I am committed to my work and the importance of my job and the people who count on me at any facility that I am employed from.

Timeline

Server

Fogo De Chao
10.2022 - 12.2022

Cashier

Dick's Sporting Goods, Inc
03.2022 - 09.2022

Food Runner

Crazy Aunt Helen's
09.2021 - 02.2022

Cashier

Staples
02.2021 - 08.2021

Smoothie Maker

Smoothie King
08.2020 - 01.2021

No Degree - Business

NOVA Community College

High School Diploma -

Wakefield High School

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