Kistina Chaney
Birmingham
Summary
Over two years of experience as a bar tender-server for a social venue in the metro-Birmingham area. Experienced Customer Support with a strong ability to handle high-volume inquiries across phone, email, and chat while maintaining professionalism and empathy. Skilled in using CRM tools, resolving issues efficiently, and delivering clear communication in fast-paced environments. Detail-oriented, tech-savvy, and committed to providing top-tier customer service. Reliable and safety-focused Delivery Driver with a strong track record of on-time deliveries and excellent route navigation. Skilled in loading, unloading, and handling packages with care while providing friendly, professional customer service. Experienced in using GPS systems, following delivery procedures, and maintaining accurate records. Results-driven Assistant Store Manager with proven leadership in team supervision, sales support, and daily operations. Skilled in inventory management, staff training, and delivering excellent customer service to drive store performance. Strong communicator with the ability to motivate teams and maintain smooth, efficient store functions.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Family Dollar
01.2025 - Current
- Train , Supervise, and motivate staff
- Delegate tasks and ensure smooth shift transitions
- Provide performance feedback and assist with scheduling
- Resolve customer service complaints and ensure satisfaction
- Maintain high service standards and coach team on customer interactions
- Handle escalated issues with professionalism and patience
- Monitor daily/weekly sales through promotions, product knowledge, and upselling
- Track KPI’s and meet sales targets
- Assist with stock ordering, receiving inventory counts
- Maintain proper stock levels and organization
- Minimize loss through theft prevention and accuracy
- Open/ close the store and handle cash deposits
- Ensure store cleanliness, merchandising, and safety standards
- Assist with payroll, reporting, and internal audits
Bartender/Server
Dzire Bar-n-Lounge
11.2022 - 10.2024
- Cleaned glasses, utensils, and bar equipment; cleaned bars, work areas, and tables
- Collected money for drinks served and balanced cash receipts
- Checked identification of customers to verify age requirements for purchase of alcohol
- Attempted to limit problems and liability related to customers' excessive drinking
- Took beverage orders from serving staff or directly from patrons
- Served wine, and bottled or draft beer
- Staff Training and Leadership
- Inventory and budget management
- POS system familiarity and reporting
- Handling over $10,000 in cash a night
Delivery Driver
Fed-Ex Delivery
10.2022 - 02.2023
- Obeyed traffic laws and followed established traffic and transportation procedures
- Reported any mechanical problems encountered with vehicles
- Verified the contents of inventory loads against shipping papers
- Inspected and maintain vehicle supplies and equipment, such as gas, oil, water, tires, lights, or brakes, to ensure that vehicles were in proper working condition
- Loaded and unloaded trucks, vans, or automobiles
- Presented bills and receipts and collect payments for goods delivered or loaded
- Maintained records, such as vehicle logs, records of cargo, or billing statements, in accordance with regulations
Packer
Amazon Warehouse
10.2023 - 11.2023
- Sealed containers or materials, using glues, fasteners, nails, and hand tools
- Assembled, line, and pad cartons, crates, and containers, using hand tools
- Obtained, moved, and sorted products, materials, containers, and orders
- Marked and labeled containers, container tags, or products, using marking tools
- Cleaned containers, materials, supplies, or work areas, using cleaning solutions and hand tools
- Removed completed or defective products or materials, placing them on moving equipment
Customer Service Representative
United Health Group
01.2021 - 05.2021
- Assisted customers with inquiries, ensuring timely and accurate information delivery.
- Resolved complex issues through effective problem-solving and critical thinking skills.
- Provided guidance on healthcare products, enhancing customer understanding and satisfaction.
- Documented customer interactions in CRM system for improved tracking and follow-up.
Customer Service Rep
AT&T
10.2019 - 03.2020
- Responded to customer inquiries via phone, email, live chat, and social media
- Resolved product or service issues quickly and efficiently to ensure customer satisfaction
- Maintained detailed and accurate records of customer interactions using CRM systems
- Processed orders, returns, exchanges, and refunds
- Assisted customers with billing questions and account updates
- Provided product or service information, troubleshooting support, and usage guidance
- Escalated complex issues to appropriate departments when necessary
- Followed up with customers to ensure issues were resolved to their satisfaction
- Met or exceeded daily performance metrics such as response time, resolution rate, and customer satisfaction scores
- Contributed to team knowledge base and participated in training sessions to stay updated on products and policies
Education
High School Diploma -
Clay-Chalkville High School
Pinson, ALSkills
- Customer Service & Client Relations
- Conflict Resolution & De-escalation
- Money Handling & Financial Oversight
- Business & Bar Management
- Staff Supervision & Training
- Time Management & Organization
- POS Systems & Inventory Control
- Verbal & Written Communication
- Sales & Upselling Techniques
- Problem Solving & Decision Making
- Event Planning & Coordination
- Team Leadership
Timeline
Assistant Store Manager
Family Dollar
01.2025 - Current
Packer
Amazon Warehouse
10.2023 - 11.2023
Bartender/Server
Dzire Bar-n-Lounge
11.2022 - 10.2024
Delivery Driver
Fed-Ex Delivery
10.2022 - 02.2023
Customer Service Representative
United Health Group
01.2021 - 05.2021
Customer Service Rep
AT&T
10.2019 - 03.2020
High School Diploma -
Clay-Chalkville High School
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