Kiswendsida Viviane Ilboudo
Omaha,NE
Summary
Results-driven Business Analyst with a Master’s degree in Business Analytics and a solid background in team leadership and customer service. Proficient in data visualization tools (Tableau, Power BI) and programming languages (SQL, SAS) to drive operational improvements and business solutions. Demonstrated ability to lead teams, enhance customer experiences, and manage financial performance through strategic planning and data analysis. Committed to fostering a culture of collaboration, integrity, and continuous improvement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
CNA - Certified Nursing Assistant
CCA Home Care
05.2018 - Current
- Lead initiatives to enhance client care by actively listening to client needs and resolving issues, ensuring high standards of service and support
Rehabilitation Trainer
QLI
01.2019 - 10.2021
- Developed training programs to support residents' daily activities, fostering a positive environment and improving their overall well-being
Apparel Associate
Walmart Supercenter
04.2017 - 05.2018
- Delivered exceptional customer service by addressing needs and complaints, which contributed to increased customer satisfaction and loyalty
Secretary/Accountant
Abissia Production
05.2014 - 08.2014
- Managed financial transactions and assisted with budgeting, ensuring compliance with policies while optimizing operational processes
Education
Master's Degree - Business Analytics
Bellevue University
Bellevue, NE11.2024
Master’s Degree - Economics and Management Science
University of Koudougou
10.2013
Bachelor of Science - Economics and Management Science
University of Koudougou
10.2012
High School Diploma - Accounting
LTAC
10.2009
Skills
- Leadership and Team Development
- Customer Service Excellence
- Business Analytics and Data Visualization (Tableau, Power BI)
- Financial Performance Management (P&L Analysis)
- Strong Analytical and Problem-Solving Skills
- Excellent Communication and Interpersonal Skills
- Project Management and Strategic Planning
Certification
- Google Project Management Professional Certification, Online, 01/01/22
- Certificate of Nursing Assistant, Omaha, NE, 01/01/18
- Home Health Aide Certification, NYC, 01/01/16
Hobbies and Interests
- Reading
- Sports
- Music
- Cinema
- Internet
- Travel
- Cooking
Volunteering
Administrative Officer:
Group Blessed
December 2017 — Present
Treasurer:
Association of Burkinabes in Nebraska
March 2022 — March 2024
Timeline
Rehabilitation Trainer
QLI
01.2019 - 10.2021
CNA - Certified Nursing Assistant
CCA Home Care
05.2018 - Current
Apparel Associate
Walmart Supercenter
04.2017 - 05.2018
Secretary/Accountant
Abissia Production
05.2014 - 08.2014
Master's Degree - Business Analytics
Bellevue University
Master’s Degree - Economics and Management Science
University of Koudougou
Bachelor of Science - Economics and Management Science
University of Koudougou
High School Diploma - Accounting
LTAC
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