Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
References
Timeline
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Kiswendsida Benh O. Belem

Kiswendsida Benh O. Belem

Calcium,NY

Summary

US Army Veteran (Non-Commissioned Officer) served 3 years as a Military Radio Telephone Operator (RTO) in an Artillery Regiment. Holding Secret Security Clearance. 10 years cumulative experience in Information Technology Help Desk, Networking, Network Security, and GIS specialist.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Radio Telephone Operator

US Army
Fort Drum, NY
01.2021 - 02.2024
  • Setup military radio and antenna, manage communication and coordination of fire support missions
  • Communicate fire data to the chief of section and gunner.
  • Perform routine checks on equipment and ensure that they are working properly at all times.

Help Desk Support Specialist

Airtel
Ouagadougou (Remote), Burkina Faso
11.2015 - 03.2021
  • Responded to customer inquiries via phone, email, or chat support.
  • Provided technical assistance and troubleshooting for customers with hardware, software, and network issues.
  • Assisted in the installation of new hardware, software, and operating systems.
  • Resolved Level 1 technical issues with software, hardware, and peripherals.

Field Support Technician

BurkinaAirtel
Ouagadougou, Burkina Faso
01.2011 - 08.2015
  • Installing antennas for mobile phone providers, implementing public switched telephone network (PSTN),
  • Troubleshooting network devices, and configuring mobile phone network connection.
  • Assisted with network infrastructure and software configuration.
  • Conducted system performance tests to ensure optimal operation.
  • Performed on-site installation, routine maintenance, and minor repairs to systems.

Education

Bachelor of Science - Computer Technology

American Public University System
Charles Town, WV
02-2025

Certificate - Computer Systems and Networks

American Public University System
Charles Town, WV
02-2024

Bachelor of Science - Geography (GIS)

University De Ouagadougou
Faso FasoFaso
12.2011

Skills

  • Computer Hardware
  • Computer Maintenance
  • Network Administration
  • Network Troubleshooting
  • Network Security
  • Security Analyst
  • Vulnerability Scanning
  • Penetration Testing
  • Network Defense
  • Data Protection
  • Cybersecurity
  • Incident Response
  • GIS Application
  • GIS Modeling
  • Cartography
  • Network Configuration
  • Equipment Troubleshooting
  • Satellite Communications

Certification

  • IBM Cybersecurity Analyst
  • Cybersecurity Fundamentals
  • Information Technology Fundamentals
  • CompTIA A+
  • CompTIA Network+

Accomplishments

  • Army Commendation Medal W/ C Device
  • National Defense Service Medal
  • Global War On Terrorism Service Medal
  • Army Service Ribbon
  • Oversea Service Ribbon
  • Inherent Resolve Campaign Medal W/ Campaign Star
  • Marksmanship Badge W/ Carbine Bar

Languages

English
Full Professional
French
Native/ Bilingual

References

References available upon request.

Timeline

Radio Telephone Operator

US Army
01.2021 - 02.2024

Help Desk Support Specialist

Airtel
11.2015 - 03.2021

Field Support Technician

BurkinaAirtel
01.2011 - 08.2015

Bachelor of Science - Computer Technology

American Public University System

Certificate - Computer Systems and Networks

American Public University System

Bachelor of Science - Geography (GIS)

University De Ouagadougou

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Kiswendsida Benh O. Belem