Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Kisxenia Walker

Austin,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

11
11
years of professional experience

Work History

Dispatcher

TRUCKING AND FREIGHT DISPATCHER, YME TRANSFER, LLC
08.2019 - 01.2022
  • Directed dispatching, routing and tracking of five fleet vehicles.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management.
  • Assessed regulatory and operational risks for escalation to management.
  • Managed over 50 calls daily.

Sergeant/ Culinary Assistant Manager

US ARMY
Fort Bragg, NC
05.2017 - 08.2019
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Lowered restaurant costs by 4.8% through creative ingredient sourcing and food waste efficiency

92G Culinary Specialist

United States Army
Arlington, VA
06.2012 - 05.2018
  • Partnered with sustainability team to minimize waste and creatively minimized global footprint in culinary operations.
  • Operated as culinary coach and leader and engaged in detailed food preparation and service execution during especially busy times.
  • Prepared nourishing, palatable and well-balanced meals to enhance formal, informal and offsite dining experiences.
  • Verified that daily nutritional and special culinary servings complied with laws, company regulations and accepted nutritional standards.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

Associates of Electronic Health Records Specialist - Health Administration

Fayetteville Technical Community College
Fayetteville, NC
12.2023

Skills

  • Teamwork
  • Service planning
  • Typing skills
  • Effective Communication
  • Route Planning and Adjustment
  • Service Requests
  • Persuasive Negotiations
  • Prioritizing Calls
  • Building Customer Trust and Loyalty
  • Responding to Difficult Customers
  • Efficient and Detail-Oriented
  • Customer Service and Assistance
  • Critical Thinking
  • Billing Adjustments and Refunds

Additional Information

  • Utilize company system to assign work, reassign work. Accepted consumer and business client phone calls and e-mails to coordinate delivery schedules. Maintained records of delivery, transactions, and invoices. Advise personnel about difficult routes, such as construction areas, accidents, congestion, weather conditions, or other hazards. Provide courteous customer service. Performed monthly evaluations of my subordinates. Ensured food protection and sanitation measures Operated, maintained, and cleaned kitchen equipment Learned the value of becoming a team member. Assisted with Logistical data.

Timeline

Dispatcher

TRUCKING AND FREIGHT DISPATCHER, YME TRANSFER, LLC
08.2019 - 01.2022

Sergeant/ Culinary Assistant Manager

US ARMY
05.2017 - 08.2019

92G Culinary Specialist

United States Army
06.2012 - 05.2018

Associates of Electronic Health Records Specialist - Health Administration

Fayetteville Technical Community College

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Kisxenia Walker