Kit Cabrera

December 2023 - Present

Responsible for guiding customers through the process of creating personalized 3D printed miniatures, utilizing advanced 3D scanning technology and facilitating order completion. Key responsibilities included:

• Informing customers about products and services, including explaining the 3D scanning process and available options.
• Operating sophisticated 3D scanning technology, comprising 87 Nikon DSLR HD cameras, to capture high-quality scans of customers.
• Building and completing customers' orders in the system, ensuring accuracy and satisfaction.
• Conducting customer service calls to address any issues or inquiries, ensuring a positive customer experience.

Consistently provided exceptional customer service while utilizing cutting-edge technology to enhance the customer experience at Dopl.

• Successfully adhered to the organization's fundraising model and structure, receiving praise from colleagues for precision and dedication.
• Honed strong interpersonal and communication skills through daily face-to-face interactions with diverse audiences.
• Quickly adapted to the dynamic nature of fundraising, showcasing resilience and flexibility in navigating various environments and scenarios.
• Despite the brief tenure, consistently met and exceeded daily engagement targets, fostering increased awareness about the charity's initiatives.
• Implemented innovative strategies to capture the attention of potential donors, resulting in a notable increase in positive engagement.
• Developed a deep understanding of the challenges and rewards associated with face-to-face fundraising, enhancing my ability to connect with individuals from diverse backgrounds.

• Managed the unloading and efficient distribution of inbound packages within the warehouse
• Oversaw the safe transport, handling, and organization of packages throughout the warehouse
• Skilled in pallet-building and optimizing package organization for outbound trucks.