Kit Gillette
New Britain,CT
Summary
Dynamic professional with a proven track record at Hartford Healthcare Medical Group, excelling in teamwork and customer service. Recognized for enhancing patient satisfaction through effective problem-solving and compassionate care. Skilled in multitasking and maintaining meticulous attention to detail, ensuring seamless operations and positive outcomes in fast-paced environments.
Overview
23
23
years of professional experience
Work History
PSL 3
Hartford Healthcare Medical Group
Hartford, CT
04.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Adaptable and proficient in learning new concepts quickly and efficiently.
PCA
M&R Homecare Inc
Bristol, CT
07.2018 - 04.2022
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Facilitated personal hygiene management, feeding and ambulation.
Department Manager
Walmart
Newington, CT
11.2015 - 07.2018
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Led a team of professionals to consistently achieve or exceed performance targets.
PCA
M&R Homecare INC
Bristol, CT
10.2005 - 11.2015
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
Precertification Specialist
Aetna
Middletown, CT
04.2002 - 10.2005
- Nurtured strong professional relationships with insurance representatives, fostering a collaborative atmosphere during negotiations on behalf of patients.
- Increased accuracy of submitted claims through meticulous attention to detail in verifying insurance eligibility and benefits.
- Expedited treatment commencement by promptly acquiring authorizations for medically necessary services within required timeframes.
- Developed comprehensive knowledge of various insurance plans, policies, and coverage limitations to provide accurate guidance to patients and providers.
Education
New Britain High School
New Britain, CTSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
- Multitasking Abilities
Timeline
PSL 3
Hartford Healthcare Medical Group
04.2022 - Current
PCA
M&R Homecare Inc
07.2018 - 04.2022
Department Manager
Walmart
11.2015 - 07.2018
PCA
M&R Homecare INC
10.2005 - 11.2015
Precertification Specialist
Aetna
04.2002 - 10.2005
New Britain High School