Kit Lerio

• Responsible for all activities relating to the operations and administration of a Centralized help desk
• Receive calls, log them, determine their priorities, and route the calls to the appropriate resources for resolution
• Provide over-the-phone problem resolution within established guidelines
• Facilitate their ability to provide over-the-phone problem resolution
• Utilizes and manages a problem tracking and knowledge management system
• Perform various computer operations tasks as required.

• Provides technical support and assistance to any IT-related related issues from hardware, software, printer set-up, and repairs
• Interact with customers by phone or in person to resolve computer-related software and hardware issues
• Responsible for the installation, maintenance, and support of LANs, WANs, and basic network troubleshooting assistance
• Oversee the administration of Desktop and laptop computers, routers, switches, phones, etc
• Provide consistent support for all network updates, performance and security.

• Provide Technical Assistance and support for incoming inquiries and issues related to LAN, WAN computer systems, software, and hardware relating to Micros Systems and RECTRAC
• Provide Tier I, Tier II, and other support per request from various constituencies
• Investigate and troubleshoot issues.

• Provides technical support and assistance to any IT-related concerns and issues
• Duties include PC clean installation, set-up of local and network printers, configuring new hardware and software to meet company objectives, and Implementing security protocols and procedures to prevent potential threats
• Creating user accounts and performing access control
• Perform diagnostic tests and debugging procedures to optimize computer systems
• Documenting processes, as well as backing up and archiving data
• Developing data retrieval and recovery procedures
• Keeping up to date with advancements and best practices in IT administration.

• Assist in developing long-term strategies and capacity planning for meeting future computer hardware needs
• Ensures the stable operation of the in-house computer network and all connected PCs and peripherals, including planning, developing, installing, configuring, maintaining, supporting, and optimizing all network hardware, software, and communication links
• Support development and implementation of new computer projects and new hardware installations
• Assist in preparing, maintaining, and upholding procedures for logging, reporting and statistically monitoring PC Performance
• Set Equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software
• Manage in assembling and configuration of network components and related services
• Maintains and ensures all computer systems and network components work systematically and efficiently
• Perform timely workstation hardware and software upgrades as required
• Maintain inventory of all IT equipment, software, and software licenses.

• Manage Help Desk tickets using Solawinds, WebHelp Desk ITSM in a timely manner
• Respond to customer issues via phone, email, and computer chat
• Provide customer assistance
• Document customer interactions
• Run diagnostics to resolve customer-reported issues
• Escalate issues to the next Tier with the next level of difficulty
• Install, make changes, and repair computer hardware and software
• Follow-up with customers to ensure issues are resolved.

• Act as a single point of contact for all shipping needs, sea freight and air shipments.
• Coordinate all required documents for projects and shipping companies both incoming both incoming and outgoing.
• Track all shipments and report shipping status and arrival/departure time.
• Prepare all financial reports and send information to accounting for proper allocation.
• Resolve issues with shipment of product either from vendor, buyer or shipping agency to ensure shipments are made on time.
• Ensure proper identification and documentation for all shipments
• Maintain shipment records and prepare correspondence and reports.
• Maintain Bill of lading, manifest, air bills registers and files.
• Investigate, analyze and report any damage freight or discrepancies.

• Responsible for organizing, managing, and coordinating all of the daily functions within the premises as well as the staff members who carry out these functions.
• Monitoring the service of food and drinks to guests and customers, health compliance regulations, customer satisfaction.
• Handle sudden situations that arise, such as staff or customer complaints, lack of inventory, lack of staff members.

• Responsible for organizing and performing the expediting activities for purchased materials as assigned, goods and services required.
• Uses Maximo Status reports to organize the daily expediting tasks in support of project requirements.
• Contacts local and U.S. suppliers via telephone fax or e-mail to confirm and/or accelerate supplier shipment of materials. Coordinate with Transportation
• Coordinator on delivery to state side location for scheduled delivery to GTMO.
• Updates purchase order status in Maximo and attaches all correspondence to referenced PO as required.
• Inputs PO information to Costpoint system.
• Reconcile respective P-Card purchases IAW the P-Card Policy.
• Financially accountable for all purchases made.
• Assist & train requisitions with inputting information into Maximo.
• Responsible for all local purchases, buy, pick-up and coordinate delivery.
• Provide status reports as needed.

• Perform Data Entry into the Government Single Platform Maximo (SPM) system
• Perform Data Entry into the government Base Support Vehicle Equipment Management Information system (BSVEMIS) program.
• Maintains Shop Repair Order (SRO) Log and Shop Status Log Spreadsheets
• Assist in initiating SRO’s, takes Vehicle Service Calls and dispatches Mechanic on various Service calls.
• Assist Costumers by answering questions regarding vehicle status on the phone or in front desk
• Other duties as required

• ·Responsible in ROM system, Initiates and maintain stock record card of every merchandise
• Enter all transactions (Receipts, Breakouts, Survey, etc.)
• Post outstanding orders
• Coordinates with the Warehouse Personnel for the accuracy of all receipts, issued and transfers from warehouse
• Coordinates with Store 1 and Store 2 Supervisors for the accuracy of Retail price of every merchandise on the display against the price of ROM system
• Maintain general housekeeping

• Post Outstanding Orders, Enters all transactions (Receipts, Breakouts, Surveys)
• Maintain checking of temperature readings of freezers and chillers,
• Responsible of creating reports of issued stocks and Maintain General Housekeeping

• Managed inventory of dining room condiments, linens and flatware.
• Displayed excellent communication skills when interacting with team members and supervisors.
• Supported serving staff in delivering accurate and well-presented food orders.
• Greeted guests with friendliness and professionalism.
• Stocked service stations with ice, napkins and straws.
• Participated in ongoing training to enhance job skills and knowledge.
• Maintained clean and orderly appearance throughout kitchen and dining area.
• Trained new staff members on proper sanitation techniques used in the kitchen.

• Maintain cleanliness of dining whole and serve customers
• Other duties as assign

• Analyzed account information to ensure accuracy of data entry into system.

• Directed and maintained patient billing computations
• Assisted in training and supervising staff in all operations