Kita Hatcher

General Manager

Bar H Bar Roadhouse

11.2020 - Current

Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
Launched new menu items to keep the offerings fresh and appealing, resulting in increased sales.
Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
Ensured compliance with all health department regulations as well as company policies and procedures.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Enhanced customer satisfaction through consistent delivery of high-quality food and service.
Carefully interviewed, selected, trained, and supervised staff.
Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
Streamlined operational processes to improve overall efficiency without compromising service or product quality.
Collaborated with culinary team members to develop seasonal menus that catered to diverse tastes while maximizing profit margins.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Correctly calculated inventory and ordered appropriate supplies.
Purchased adequate quantities of food, beverages, equipment, and supplies.
Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.