Kitaka Kwesi Makarin
Everett,WA
Summary
Dynamic professional with a proven track record at Fresh Start Cleaning Direct, excelling in team leadership and customer service. Adept at problem-solving and process optimization, I foster collaboration and enhance operational efficiency. My attention to detail and commitment to continuous improvement drive positive outcomes in fast-paced environments.
Offering strong leadership and organizational skills, eager to learn and grow within a support environment. Brings foundational understanding of customer service principles and conflict resolution, with focus on developing communication and problem-solving skills. Ready to use and develop these abilities to excel a medial courier role.
Overview
14
14
years of professional experience
Work History
Feild Support Supervisor
Fresh Start Cleaning Direct
Puyallup, WA
07.2023 - Current
- Assisted in resolving customer inquiries through effective communication and problem-solving techniques.
- Supported team members by providing training on support tools and systems.
- Monitored daily operations to ensure adherence to company policies and procedures.
- Contributed to creating a positive customer experience by actively listening and addressing needs.
- Collaborated with staff to streamline processes for efficient service delivery.
- Adapted quickly to new software applications, enhancing overall team productivity.
Assistant Manager, Food and Nutrition
Everett School District
Everett, WA
11.2024 - 08.2025
- Led team in daily operations, ensuring adherence to company policies and procedures.
- Coordinated scheduling and staff assignments, balancing workload effectively among team members.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Food Delivery Driver
DoorDash
Lynnwood, WA Area
09.2011 - 11.2011
- Delivered food orders promptly, ensuring customer satisfaction and adherence to service standards.
- Navigated various routes efficiently, reducing delivery times and enhancing operational efficiency.
- Communicated effectively with customers to confirm orders, address inquiries, and resolve issues.
- Monitored vehicle maintenance needs, ensuring safe and reliable transportation for deliveries.
- Implemented strategies to optimize delivery routes, improving overall service quality and time management.
Education
Certificate - Herbalism
Ecoversity
Boulder, CO11-2025
Associate of Arts - Retail Management
Shoreline Community College
Shoreline, WA06-2015
Certificate - Cosmetology
Gene Juaez
Seattle, WA05-2021
Skills
- Team leadership
- Task delegation
- Continuous improvement
- Support services
- Attention to detail
- Multitasking and organization
- Problem-solving
- Verbal and written communication
- Customer service expertise
- Teamwork and collaboration
Timeline
Assistant Manager, Food and Nutrition
Everett School District
11.2024 - 08.2025
Feild Support Supervisor
Fresh Start Cleaning Direct
07.2023 - Current
Food Delivery Driver
DoorDash
09.2011 - 11.2011
Certificate - Herbalism
Ecoversity
Associate of Arts - Retail Management
Shoreline Community College
Certificate - Cosmetology
Gene Juaez