Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

KITANA HIGH

New Albany,MS

Summary

Knowledgeable medical office professional talented at correcting and resubmitting claims, preparing patient charts and reviewing health records to identify proper diagnosis codes for billing. Offers background in reviewing, analyzing and managing medical record information to obtain prior authorizations from insurance companies and ensure payment. Organized and efficient Data Entry Clerk with 2 years of experience in data organization, proofreading and word processing. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines.

Hardworking professional applies official coding conventions and rules established by American Medical Association and Centers for Medicare and Medicaid Services. Confident Medical Coder adheres to data confidentiality and privacy rules in all workflows and promotes dynamic interpersonal skills. Effective Medical Claims Processor with strong background building rapport with providers to discuss claim status or claim denials. Driven performer equipped to handle multiple administrative tasks effectively. Exemplary worker with highly investigative skills when processing claims.

Overview

6
6
years of professional experience

Work History

Health Advocate

Conduent Humana
07.2022 - 08.2023
  • Obtained patient feedback from over 50 patients to provide appropriate recommendations to improve patient services.
  • Created and implemented organizational policies and procedures.
  • Developed and maintained electronic record management systems to analyze and process data.
  • Reviewed applications and screened patients to determine eligibility for medical and disability assistance.
  • Transported or accompanied clients to scheduled health appointments or referral sites

Assistant Office Administrator

Relogistics
01.2021 - 08.2022
  • Paperwork, Data Entry, Communicating with Customers, Daily reports, updating system
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.

Cashier/ Customer Service

Lowes
01.2020 - 10.2020
  • Operating cash register and assisting customers.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

Technical Support

Iqor
01.2019 - 11.2019
    • Assisting customers with technical issues on their Direct Tv cable.
    • Assisted customers in identifying issues and explained solutions to restore service and functionality.
    • Documented support interactions for future reference.
    • Used ticketing systems to manage and process support actions and requests.
    • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

Sales Associate

Shoe Show
01.2018 - 01.2019
  • Assist customer, organize shoes, and operate cash register
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

Degree - Medical Billing and coding

Bryant And Stratton College
Buffalo, NY
10.2023

High School Diploma -

West Union
Myrtle, MS
05.2017

Skills

  • Research Abilities
  • Health Insurance Plan Knowledge
  • Medical Records Management
  • Workers' Compensation Knowledge
  • System Updates
  • Charges and Rates Documentation
  • Records Review
  • Patient Data Management Systems
  • ICD-10 (International Classification of Disease Systems)
  • Medical Terminology
  • CPT Code Modifiers
  • Medical Billing
  • Keyboard Entry
  • Data Processing

Accomplishments

  • Volunteering in local hospital gift shop and providing food and drinks to patients.
  • Achieved UCLA leadership certificate by doing the project of providing care bags to foster children with accuracy and efficiency.


References

Dr. Justin Lohmeier

Mobile: 662-891-7211

Mrs. Shellie Lohmeier

Mobile: 662-891-7210

Timeline

Health Advocate

Conduent Humana
07.2022 - 08.2023

Assistant Office Administrator

Relogistics
01.2021 - 08.2022

Cashier/ Customer Service

Lowes
01.2020 - 10.2020

Technical Support

Iqor
01.2019 - 11.2019

Sales Associate

Shoe Show
01.2018 - 01.2019

Degree - Medical Billing and coding

Bryant And Stratton College

High School Diploma -

West Union
KITANA HIGH