Kitana Rothberg
Summary
Task Force Manager involved with development and staff training and enhanced team capabilities.
Qualified in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
8
8
years of professional experience
Work History
Director of Sales
Comfort Inn & Suites
04.2024 - 06.2024
- Championed professional development initiatives, resulting in enhanced team capabilities.
- Identified new revenue streams by exploring untapped market segments.
- Achieved alignment of sales goals with overall business objectives with strategic planning sessions.
- Achieved regional sales targets through effective territory management and relationship building with key clients.
- Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
Area Task Force General Manager
Galaxy Hotel Management
08.2023 - 02.2024
- Spearheaded collaborations with cross-functional departments, resulting in improved project outcomes.
- Conducted evaluations of existing systems or processes, recommending adjustments as needed based on findings from data-driven analysis exercises undertaken periodically throughout tenure in role.
- Improved customer satisfaction rates by consistently prioritizing client needs and maintaining open lines of communication.
- Oversaw the recruitment process for new team members, ensuring a balanced skillset was maintained across all roles while optimizing overall productivity levels through careful selection of high-performing individuals.
- Implemented cost-saving measures for ongoing projects, contributing to increased profitability for the company.
- Led comprehensive training programs to develop employee skillsets and improve overall productivity levels.
Task Force General Manager-Travel Position
Aimbridge Hospitality
05.2021 - 05.2023
- Led comprehensive training programs to develop employee skillsets and improve overall productivity levels.
- Improved customer satisfaction rates by consistently prioritizing client needs and maintaining open lines of communication.
- Oversaw the recruitment process for new team members, ensuring a balanced skillset was maintained across all roles while optimizing overall productivity levels through careful selection of high-performing individuals.
- Managed crisis situations efficiently, mitigating potential risks while ensuring minimal disruptions to ongoing operations or service delivery standards were maintained during periods of uncertainty or change.
- Piloted innovative solutions that addressed pressing challenges within the organization, leading to more efficient workflows and better results overall.
Assistant General Manager
Mariott Hotels - Fairfield Inn
03.2020 - 05.2021
- Streamlined operational processes by identifying inefficiencies.
- Conducted financial analysis for informed strategic planning.
- Implemented strategic initiatives for improved employee engagement.
- Addressed service gaps to promote seamless customer experiences.
- Coordinated scheduling for maximized staff productivity.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
Front Desk Agent & Bistro Worker
Residence Inn and Courtyard by Mariott Hotels
01.2016 - 05.2021
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Increased customer loyalty with exceptional communication skills and personalized service.
Education
Associate of Arts - Human Resources Management
Southeast Technical Institute
Sioux Falls, SD01-2026
Skills
- Client relationship management
- Strategic account development
- Rapport and relationship building
- Operating procedures and policies
- Performance evaluations
- Staff training and development
- Goal setting and achievement
Timeline
Director of Sales
Comfort Inn & Suites
04.2024 - 06.2024
Area Task Force General Manager
Galaxy Hotel Management
08.2023 - 02.2024
Task Force General Manager-Travel Position
Aimbridge Hospitality
05.2021 - 05.2023
Assistant General Manager
Mariott Hotels - Fairfield Inn
03.2020 - 05.2021
Front Desk Agent & Bistro Worker
Residence Inn and Courtyard by Mariott Hotels
01.2016 - 05.2021
Associate of Arts - Human Resources Management
Southeast Technical Institute
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