Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KITANYA ROBERTSON

Evanston,IL

Summary

A dedicated and hardworking professional with 5+ years in customer service. Specializing in customer recovery and utilizing all opportunities to deliver exceptional customer experience. Now seeking to contribute my experience, skills, and expertise in a clinical and hospitality setting.

Overview

15
15
years of professional experience
1
1
Certification

Work History

CASHIER/BARISTA

STARBUCKS
- Current
  • Maintained a strong understanding of company values and customer needs, responding quickly to complex requests in a fast-paced environment
  • Oversaw team members and developed best practices to balance workload during peak hours, reducing hourly burden per employee
  • Engaged customers in a highly visible role, conveying a positive and professional attitude.

CNA

Symphony
Evanston, IL
10.2022 - 02.2023
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Performed vital sign assessments, such as taking blood pressure and temperature.

CAMBELL’S FAMILY
01.2009 - 01.2012
  • Work as a member of a co-operative team to provide an appropriate educational program for the children within the center
  • Provide a healthy, safe, and welcoming environment for the children
  • Organize, participate, and monitor children's activities
  • Provide nurturing care for the children, while aiding in their personal and educational development.

DIRECT SUPPORT ASSOCIATE

SHORE COMMUNITY SERVICE
10.2021
  • Provide supervision and guidance for residents during skills building activities
  • Develop and implement individual treatment plans for residents
  • Assist with daily living activities, including preparing meals and assisting with personal hygiene
  • Develop a rapport with residents and cultivate a safe and supportive relationship
  • Update resident case notes daily.

Education

Nursing -

Herzing University
06.2024

ASSOCIATE DEGREE -

HARRY S. TRUMAN COLLEGE

HIGHSCHOOL DIPLOMA -

SULLIVAN HIGHSCHOOL

Skills

  • Communication
  • Listening
  • Verbal
  • Written
  • Team Player
  • Problem Solving
  • Innovative
  • Workable Solutions
  • Resolve Complaints
  • Planning
  • Organizing
  • Detail Oriented
  • Result-driven
  • Payment Collection
  • Cash Register Operation
  • Customer Assistance
  • POS Systems
  • Customer Relations
  • Customer Service
  • Cash Handling
  • Staff Training
  • Patience and Empathy
  • Work Ethic and Integrity
  • Conflict Resolution

Certification

phlebotomy: international career institute 2024

collect patient specimens in accordance with test requirements.

collect blood samples for specific specific tests ensuring volume is adequate and correct tubes utilize.

CNA- international career institute 2021

Timeline

CNA

Symphony
10.2022 - 02.2023

DIRECT SUPPORT ASSOCIATE

SHORE COMMUNITY SERVICE
10.2021

CAMBELL’S FAMILY
01.2009 - 01.2012

CASHIER/BARISTA

STARBUCKS
- Current

Nursing -

Herzing University

ASSOCIATE DEGREE -

HARRY S. TRUMAN COLLEGE

HIGHSCHOOL DIPLOMA -

SULLIVAN HIGHSCHOOL

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