Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kitasia Smith

Chicago,IL

Summary

Dynamic professional with a proven track record in customer service and workplace safety, honed across roles at Target and Amazon. Excels in collaborative teamwork and problem-solving abilities, significantly enhancing shopping experiences and operational efficiency. Skilled in cash handling and conflict resolution, consistently delivering results that exceed employer expectations.

Highly efficient customer service well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Reliable and upbeat in any position successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

8
8
years of professional experience

Work History

Associate

Target
02.2024 - 12.2024
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Used in-store system to locate inventory and place special orders for customers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Managed efficient cash register operations.
  • Worked safely around moving machinery.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Maintained clean, orderly work environment free of hazards.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.

AA

Amazon
10.2021 - 01.2024
  • Consistently lifted materials weighing as much as 40 pounds.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Maintained clean, orderly work environment free of hazards.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Assembled pallets and crates for secure transportation of materials.
  • Helped train new employees in safe practices and warehouse procedures.
  • Strapped items down over protective padding to secure throughout transportation.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.

Associate

Walmart
02.2019 - 01.2020
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Learned other teammates' work tasks to train as backup.
  • Offered product samples to customers, generating additional sales through taste-testing.
  • Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Cashier

McDonald's
02.2017 - 09.2018
  • Resolved customer complaints independently or with aid of supervisor.
  • Operated and sanitized kitchen and food preparation equipment.
  • Assisted counter staff in packing ready orders and distributing to customers.
  • Provided customers with information on specials and discount deals.
  • Made change and issued receipts or tickets to customers for each transaction.
  • Collected trash and empty trays from empty tables to maintain clean and tidy dining area.
  • Provided beverage cups and condiments to increase customer convenience
  • Counted and balanced cash drawer at beginning and end of shift to reduce errors and theft.
  • Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
  • Accurately handled cash register transactions while providing excellent customer service.
  • Cleaned and organized condiment and beverage stations to maintain tidiness.
  • Utilized proper PPE and followed food-preparation safety and sanitation guidelines to reduce risks.
  • Provided correct change to customers while following cash handling policies and procedures.

Education

GED -

South Suburban College of Cook County
South Holland, IL
07-2024

Skills

  • Preparing reports
  • Oral communication
  • Customer service
  • Relationship building
  • Product knowledge
  • Workplace safety
  • Problem-solving abilities
  • Cross-functional teamwork
  • Multitasking and organization
  • Conflict resolution
  • New hire training
  • Collaborative teamwork
  • Cash handling

Languages

English
Full Professional

Timeline

Associate

Target
02.2024 - 12.2024

AA

Amazon
10.2021 - 01.2024

Associate

Walmart
02.2019 - 01.2020

Cashier

McDonald's
02.2017 - 09.2018

GED -

South Suburban College of Cook County

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Kitasia Smith