KITETU CAROLINE NDUNGE
Cabin Crew
Doha
Summary
A responsible and experienced individual in managing customer service. I enjoy a challenge and can work efficiently under pressure. My personality enables me to be positive and keen and I hope to maintain quality standards for your company while achieving core company goals and objectives and ensure not only the company's success is achieved but also the common good. This opportunity will help me maximize my multilayer of management skills, interpersonal skills and customer service in your well established company/ environment.
Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work History
Cabin Crew
Qatar Airways
Doha
09.2016 - Current
- Answered passenger questions and provided solutions to issues arising during flights.
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Reviewed, handled, assembled and removed passenger cabin furnishings to check cleaning quality.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Cross-trained shift staff in various tasks by rotating assignments on frequent basis.
- Checked whether personnel completed required duties and responsibilities during respective shifts.
- Oversaw maintenance of all required equipment and sent it out for required services.
- Enforced lost and found procedures for any items inadvertently left behind by travelers.
- Relayed updates and information to passengers after confirming key details with pilot.
- Resolved passenger conflicts and medical emergencies during flights.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Ensured safety and comfort of customers onboard aircraft.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Checked personnel for proper uniforms and safety equipment.
- Conducted complete and accurate audits of aircraft following cleaning and sanitization procedures.
- Stocked cabin with safety guides, airsick bags and cleaning products after every flight.
Sales Agent
Al Maha Services, Qatar Airways
doha
01.2014 - 08.2016
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Developed and delivered engaging sales presentations to convey product benefits.
- Handled administrative aspects of sales by completing customer contracts and warranties and accepting and processing payments.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Intern
Kenya Water Industry Association
nairobi
05.2013 - 06.2013
- Organizing and preparing agendas for meetings & events.
- Circulated agendas and supporting documents in good time.
- Convening and serviced meetings / AGM/Events (taking minutes, conveying decisions etc.)
- Handled correspondences before and after meetings o Maintained a calendar of key events i.e
- Meetings, AGM, filing of statutory returns etc
- Maintenance of accounts and key files & Registers of the Association
- Followed up on pending issues with the members like membership fees, event participations etc
- Liaison with external supporting agencies like BFZ, SWAP, KEWI, for coordination of activities and events.
Intern
AMREF Resource Centre
nairobi
06.2010 - 09.2010
- Answered and transferred incoming telephone calls, taking messages for various staff members.
- Sorted, organized and maintained files.
- Provided clerical support, addressing routine and special requirements.
- Developed business, financial and analytical skills in fast-paced work environment.
- Gathered, organized and input information into digital database.
- Educated staff on organizational mission and goals to help employees achieve success.
Education
Bachelor of Science Degree - Leadership and Management
StrathmoreUniversity
01.2010 - 01.2013
Diploma - Leadership and Management
Strathmore University
Kenya 01.2009 - 01.2010
Diploma - Social work and Community Development
University of Nairobi
Kenya Certificate of Secondary Education - undefined
Ngara Girls High School
01.2004 - 01.2007
Skills
undefined
Timeline
Cabin Crew
Qatar Airways
09.2016 - Current
Sales Agent
Al Maha Services, Qatar Airways
01.2014 - 08.2016
Intern
Kenya Water Industry Association
05.2013 - 06.2013
Intern
AMREF Resource Centre
06.2010 - 09.2010
Bachelor of Science Degree - Leadership and Management
StrathmoreUniversity
01.2010 - 01.2013
Diploma - Leadership and Management
Strathmore University
01.2009 - 01.2010
Kenya Certificate of Secondary Education - undefined
Ngara Girls High School
01.2004 - 01.2007
Diploma - Social work and Community Development
University of Nairobi
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