KITIA BANDERA
Wyoming
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Transportation Security Officer
Department Of Homeland Security, TSA
05.2024 - Current
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Responded effectively to security incidents and provided guidance regarding security procedures.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Performed pat-downs to look for unauthorized materials and weapons.
- Developed and maintained positive rapport with passengers and other airport personnel.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Operated X-ray screening machines and tools to screen people, containers, and personal belongings for potential hazards and weapons.
- Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Manually screened passengers unable to pass through metal detectors or who triggered alarms.
Behavior Technician
Autism of America
08.2023 - 05.2024
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Worked as part of collaborative team to address changing needs of children and families.
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
- Monitored client progress to provide continued guidance and consistent feedback to families.
Receptionist
Animal Emergency Hospital
01.2022 - 09.2023
- Greeted visitors entering establishment to determine nature and purpose of visit
- Supplied callers with office address and directions, employee email addresses and phone extensions
- Composed and prepared routine correspondence, letters and reports with job-related software
- Monitored reception area to provide consistently safe, hazard-free environment for customers
- Maintained business office inventory and equipment by checking stock for needed supplies
- Protected clients' rights by maintaining confidentiality of personal and financial information
- Scheduled and confirmed appointments
- Answered and directed incoming calls using multi-line telephone system
Packaging Lead
On Point
08.2021 - 12.2021
- Compared product and materials colors, shapes, textures and grades with predetermined templates
- Oversaw proper tagging and identification of parts and components, enabling rejected or non-repairable parts to be properly marked, quarantined and rendered unusable
- Inspected and repaired products to meet project expectations
- Notified supervisors or other relevant personnel of test or production issues
- Documented nonconformities and recommended techniques for prompt resolution
- Helped achieve team goals by rotating production lines and daily duties to meet demand
- Monitored product shipment and resolved delivery discrepancies
- Trained new employees regarding equipment operation and product assembly
- Performed packaging tasks alongside team to demonstrate proper methods according to labor plan and assigned tasks.
Claims Adjudicator
Robert Half / Unemployment Insurance Agency
03.2021 - 08.2021
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification
- Consulted with customers to resolve service and billing issues
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Set up and activated customer accounts
- Answered inbound calls, chats and emails to facilitate customer service
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Gathered public input on proposed changes and appropriately weighed opinions
- Explained to claimants how to contest rulings in non-complex terminology to garner complete understanding
- Authorized claim payments for clients wishing to settle cases
- Researched and analyzed laws and statutes to assist in making just decisions
- Monitored trials for fairness and unbiased implementation of rights of all involved parties
- Determined appropriate liability, sanctions and penalties after listening to cases
Quality Control Inspector
Lacks Enterprises Inc.
01.2020 - 07.2021
- Developed and implemented best practices for defect prevention and continuous improvement
- Used specialized tools to take precise measurements of various aspects of samples
- Performed detailed analysis on 100% sample of products
- Assessed materials, parts and products for conformance with quality control requirements and production specifications
- Trained newly hired employees by explaining company procedures, job duties and performance expectations
- Used assembly overlook and MLR gauges to conduct physical and visual inspections
- Reviewed drawings and blueprints to determine appropriate level of inspection required
- Documented nonconformities immediately and recommended techniques for prompt resolution
- Inspected quality of finished products, making minor repairs to meet project expectations
Guest Service Agent
Comfort Suites grandville
07.2020 - 03.2021
- Handled payment processing duties and provided customers with receipts and proper bills and change
- Responded to guests, including email, telephone and in-person inquiries
- Managed guest check-in and check-out procedures, reservations and payments
- Shared key information regarding the hotel to guests, including details about the pool and restaurants
- Greeted arriving guests to provide assistance and facilitate check-ins
- Streamlined daily operations, including check-in and check-out processes, to increase efficiency and satisfaction
- Provided guest assistance and information regarding local attractions and points of interest
- Developed lasting relationships with guests that built loyalty and drove hotel revenue
- Answered guest inquiries regarding hotel offerings and services
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons
- Performed balancing of hotel accounts at the end of the day
- Resolved guest challenges and complaints by applying resourceful and actionable solutions
- Managed customer complaints and rectified issues to complete satisfaction
Customer Service Representative
Shoreline dry cleaners
01.2017 - 12.2019
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Informed customers of billing procedures, processed payments, provided payment options, and setup assistance
- Delivered service and support to each customer, paving way for future business opportunities
- Reviewed account and service histories to identify trends and issues
- Educated customers on special pricing opportunities and company offerings
- Evaluated customer account information to assess current issues and determine potential solutions
- Created and implemented process improvements to reduce workloads and bolster callback efficiency
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Escalated customer concerns, store issues and inventory requirements to supervisors
- Consulted with customers to determine best methods to resolve service and billing issues
- Calculated charges, issued table checks and collected payments from customers
Server
Big Boy Restaurant
08.2018 - 03.2019
- Operated POS terminals to input orders, split bills and calculate totals
- Collaborated with host, bus person and cook, to serve up food and beverage options
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements
Education
High School -
Grandville High School
Grandville, MI11.2019
Associate of Science - Pre-Veterinarian
Grand Rapids Community College
Grand Rapids, MI04-2025
Skills
- Hospitality services
- Account inquiries
- Guest check-in and check-out
- Hotel amenity information
- Cash transactions
- VIP priority options
- Guest accounts
- Team Contributions
- Machine Operations
- Patient relations
- Menu item familiarity
- Problem resolution
- Credit card payment processing
- Quality control
- Problem-solving abilities
- High-energy attitude
- Call center experience
- Meticulous and Organized
- Recordkeeping and Bookkeeping
- Multi-Line Telephone Skills
- Organization and Efficiency
- Positive Attitude and Energetic
- Scheduling and Calendar Management
- Reliable and Punctual
- Multitasking and Prioritization
- Computer Proficiency
- Administrative Support
- Sample Collection Techniques
- Laboratory Safety Protocols
- Lab Equipment Processes
- Equipment Calibration
- Verbal and Written Communication
- Diagnostic Tests
- Attention to Detail
- Report and Technical Writing
- Mathematics and Calculations
- Safety Protocols
- Passenger relations
Certification
- Basic X-ray Screening Certification - Transportation Security Administration (TSA).
- CPR/AED Certification
- Emergency First Response (EFR) - Emergency First Response Corp.
- First Aid, CPR, and AED Certification - American Red Cross or American Heart Association.
- Transportation Security Screener Certification (TSSC) - Transportation Security Administration (TSA).
Languages
Spanish
Professional Working
Timeline
Transportation Security Officer
Department Of Homeland Security, TSA
05.2024 - Current
Behavior Technician
Autism of America
08.2023 - 05.2024
Receptionist
Animal Emergency Hospital
01.2022 - 09.2023
Packaging Lead
On Point
08.2021 - 12.2021
Claims Adjudicator
Robert Half / Unemployment Insurance Agency
03.2021 - 08.2021
Guest Service Agent
Comfort Suites grandville
07.2020 - 03.2021
Quality Control Inspector
Lacks Enterprises Inc.
01.2020 - 07.2021
Server
Big Boy Restaurant
08.2018 - 03.2019
Customer Service Representative
Shoreline dry cleaners
01.2017 - 12.2019
High School -
Grandville High School
Associate of Science - Pre-Veterinarian
Grand Rapids Community College
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