Nikita Howlett
Lynnwood,WA
Summary
Dedicated and equitable employee committed to maintaining firmness, fairness, and consistency in daily tasks. Actively seeks out diverse training opportunities and readily assists colleagues in meeting their needs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Correctional Officer 1
Montana Women's Prison
Billings, USA
05.2021 - 11.2023
- Stand on pods and watch the inmates to ensure no issues occur, and if they do, to resolve them promptly.
- Being firm fair and consistent with all inmates, while answering any questions they may have to the best of my capability
- Transport inmates during medical emergencies.
- Respond to any QRT's (Quick Response Time) calls sent by other officers as quickly as possible
- Talk inmates down with CIT training to try and de-escalate the situation so no one is hurt, and no extraction has to occur
- Accomplished becoming an FTO (Field Training Officer) and an OIC (Officer in charge) when a lieutenant was unavailable.
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
Waitress
Texas Roadhouse
Billings, MT
04.2021 - 01.2022
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Bussed tables as needed during peak hours.
- Prepared checks accurately and processed payments promptly.
Patient Access Representative
Bozeman
Bozeman, USA
11.2019 - 08.2020
- In ED going into patient rooms to register including demographics and insurance information
- Checking in ambulances and getting wrist bands and a demographics sheet ready for them when they get there
- Answering phone calls to help with any billings questions or demographic changes
- Greeted patients and visitors in a courteous and professional manner.
- Verified insurance coverage for services provided by the facility.
- Collected co-pays and other payments from patients at time of service.
Cap 2 Associate
Walmart
Bozeman, USA
12.2018 - 12.2019
- I work with Express Employment, a hiring agency and have been part of Cap2 at Walmart since December
- It is unloading trucks, stocking and pushing carts, but also a temporary job that will end when Walmart does not need help anymore
- Maintained a neat and organized work area while adhering to safety standards.
- Assisted in training new associates on customer service protocols and operational procedures.
Clerical Float
Bozeman Deaconess Hospital
Bozeman, USA
09.2016 - 10.2018
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
Supervisor, Customer Service
LaserDash Lasertag
Belgrade, USA
01.2014 - 10.2016
- Company Overview: Family owned laser-tag place
- Sold in 2016
- I trained people, made appointments and transactions, stocked minor first aid needs, and cleaned.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfacti
Education
Bachelor of Criminal Justice - Criminal Justice
Montana State University-Billings
Billings, MT05-2025
1-year Program - Medical Assisting
Montana State University Gallatin
Bozeman, MT05.2018
Skills
- Microsoft Office Proficiency
- Microsoft Excel
- Sales
- Employee Training
- Customer Service
- Customer Relations
- Patient Scheduling
- Patient Care
- Cleaning
- Medical Terminology
- Billing
- Scheduling
- Outlook
- Cash Handling
- Communications
- Microsoft Word
- Organizational Skills
- Receptionist
- Security
- Word
- Team player
- Stocking
- Typing
- Medical Office Experience
- Insurance Verification
- Phlebotomy
- Experience Administering Injections
- Epic
- Freight Experience
- Vital Signs
- Medical Records
- EMR Systems
- Venipuncture
- Anatomy Knowledge
- Computer Skills
- CIT (Crisis Intervention Training)
- Crisis intervention
- Motivational interviewing
- Law Enforcement
- Computer literacy
Certification
- Medical Assistant, 01/01/22, Present
- Montana POST Certification, 01/01/22, Present
- Driver's License
Affiliations
- Riding Horses
- Travelling
- Family time
Accomplishments
- Won the "Most Inspirational" award at the Law Enforcement Academy
Timeline
Correctional Officer 1
Montana Women's Prison
05.2021 - 11.2023
Waitress
Texas Roadhouse
04.2021 - 01.2022
Patient Access Representative
Bozeman
11.2019 - 08.2020
Cap 2 Associate
Walmart
12.2018 - 12.2019
Clerical Float
Bozeman Deaconess Hospital
09.2016 - 10.2018
Supervisor, Customer Service
LaserDash Lasertag
01.2014 - 10.2016
Bachelor of Criminal Justice - Criminal Justice
Montana State University-Billings
1-year Program - Medical Assisting
Montana State University Gallatin
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