KITLENG IEONG (Ruby)

• Managed a high-performing sales team, ensuring consistent achievement of targets and goals.
• Provided regular coaching and mentoring to team members for enhanced skills development and career growth.
• Handled cash transactions accurately, contributing to efficient store operations and minimizing discrepancies.
• Processed returns and exchanges swiftly, ensuring a positive customer experience while adhering to company policies.

• Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
• Increased sales revenue through effective product recommendations tailored to individual customers.

Accomplishments:

• Number one seller in the store in FY2023.
• The top one seller in the store in Black Friday 2023.

• Welcoming customers, maintaining floor appearance, directing customers to merchandise and fashion products, and operating cash registers.
• Solved customer challenges by offering relevant products and services.
• Process online orders and stock inventory in stock room.

Accomplishments:

• "Employee of the month" in August 2022.
• "Employee of the month" in November 2022.
• The number one seller in the store in October 2022.

• Monitored and tracked ticket inventory and ordered wholesale tickets and hotel rooms to prevent shortages.
• Manage online and e-commerce orders.
• Assist and arrange tour guides and make travel plans.