Kito Feza

• Maintained clean, safe, and well-organized patient environment.
• Monitored progress and documented patient health status changes to keep care team updated.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Assisted disabled clients to support independence and well-being.
• Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
• Transported clients to medical and dental appointments to provide support.
• Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
• Assisted with daily living activities, running errands, and household chores.
• Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.

• Helped individual reach their BSP goals by helping them, manage their money, persuaded them to doing their chores and completed the days goal
• Helped individuals to manage their behaviors and anger problems.
• Worked effectively in fast-paced environments.
• Worked flexible hours across night, weekend, and holiday shifts..
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Paid attention to detail while completing assignments.
• Excellent communication skills, both verbal and written.
• Assisted individuals, with cleaning, cooking, chores, laundry, took them on walks, took them on work shops, work ECT…

• I worked for unemployment of Maryland
• It was a work from home job
• I helped answer people on their account, helped people get unemployment money.
• Helped customers make calls to their previous employer to find out where the problem is coming from.
• Called customer back with information about their account.
• Helped with filling unemployment claims on customers account.

• This was a security system job .Helped customers set up new account and signing contracts .Helped customers understand the terms and conditions of the contract .Helped took payments on the account .Helped customers who were angry and wanted to cancel their contract .Helped our sales people talk ti customers and see if their account were set up correctly .Helped customers set up their security system in the home
• Helped schedule appointments for techs to go fix it if I couldn't fix it over the phone.

• It was a banking job for military families who are deployed
• Took calls from customers needing help with their bank account
• Transferring money from checking to savings .Setting up bill pay for them .Telling them about their translations
• Seeing if their check is deposited correctly or helping them deposit a check over the home Etc
• Used chats and email to communicate with customers when they need help or when calls are down.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Answered constant flow of customer calls with minimal wait times.

• At Rc Wiley I also helped customers with their account
• Open new accounts for customers who just purchased something .Help our drivers by contacting out customers to see if they're home for the delivers .Took payments on accounts .Helped tell the customers about late fees and how to avoid them and how to make payment online .Ect
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• Answered customer telephone calls promptly to avoid on-hold wait times.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Resolved associate, tool and service delivery issues revealed by statistical reports.
• Investigated and resolved accounting, service and delivery concerns.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.

• Welcomed patients and inquired about wellbeing since last treatment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Created and prepared patient charts accurately for clinics and medical professionals.
• Collected histories, vitals, and current complaints via patient interviews.
• Scheduled appointments and tests to coordinate patient care.
• Prepared exam and treatment rooms for patient visits, availing all necessary supplies and equipment.
• Maintained clean and safe clinic environment to prevent injuries.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Collected and documented patient medical information such as blood pressure and weight.

• 3.7 GPA

Graduated with a 3.4 GPA